Had a bad experience with R&C Archery

[bluelund79]

Good customer service brings repeat and referral business. I had a shop treat both me and my son like we were just as important as a rich guy when were purchasing our first bows. I ended up shooting 3d with them all for a couple seasons. That shop is 1250 miles away, and they still get my major business (new bow purchases, more expensive stuff). I dont mind the drive either, I usually have to go visit my family as well. Local stuff is with Bowzone, they are definitely good people.

[randal]

I guess I'm the only one but I can see where he would not care to cut arrows that you bought somewhere else.

I would have been embarrassed to go into a store and ask them to work on something I had just saved a dollar on buying it somewhwere else.

it depends.. were the arrows cut for free?? if he were paying to have the arrows cut i don't think it would matter.. if it was cut for free then i could see your point a little.. personally i would cut them for free just for good customer service, but i wouldn't hold it against someone for wanting to charge..

[buckybill]

I guess I'm the only one but I can see where he would not care to cut arrows that you bought somewhere else.

I would have been embarrassed to go into a store and ask them to work on something I had just saved a dollar on buying it somewhwere else.

your freebee today could be your big ticket item tomorrow. it's all how you treat your customer. if you get offended because your working on some arrows that were bought elsewhere, and you show your offended. that customer is going to react negatively like the OP. but if you just do the job and eat your pride that customer could come in tomorrow and buy that top of the line bow that he's had his eyes on. some people feel out stores to see how there going to be treated, now this might not be the case here, but you go into such store and take the arrows in to see if your going to be treated right before you decide to spend your big money there.

[Smart]

it depends.. were the arrows cut for free?? if he were paying to have the arrows cut i don't think it would matter.. if it was cut for free then i could see your point a little.. personally i would cut them for free just for good customer service, but i wouldn't hold it against someone for wanting to charge..

Agreed on it depends. I paid to have mine cut. CCR made some money providing a service and I saved some on the one time purchase. I also bought my bow from CCR.

[Greenheadless]

Never been to RC, but bought a bow online and took it to Clyde's in Corpus to rig out. They were more than happy and helpful in setting it up.

Since moving back to Houston, I have been to West Houston a time or two, and each time, not a good customer service experience. Had one of the guys actually break the sight off my bow (over torqued a screw), then claim it was the quality of the sight's fault. Asked him if he would take care of the issue seeing they carried the same manufacturer as the sight, but did not have the exact model, and basically was told no because it wasn't bought there. Went back to Clyde's and they replaced it, not questions asked under warranty.

[grizzman]

Glad we have CCR up here in the DFW area.

[Landrover]

I agree that Bow Zone has good customer service and attitude. However, it was 180 degrees from that when I was at the sister shop on I-10 West. I won't go to that one anymore.

West Houston Archery had growing pains but seems to have leveled off to the positive I have heard and read on TBH. Darren is a solid bow-tech and will do what he can to keep customers happy.

Yes. That's who will be using from now on. Bought my son a fully rigged heli-m from r&c and didn't really make an effort to set it up for him. That was the last chance I gave them.

So....he is just not a very smart person! Odd at best.

That's hilarious that he mentioned buying archery stuff from walmart. I've seen HIM in there digging through clearance stuff myself.

He put a string that was a 1/2"-3/4"to long on my bow ,a Jennings Buckmaster that I purchased from HIM,I actually bought 2 of the same bow from him. He used the wrong length string because he didn't have the correct length.He shortened it by twisting it a bunch!! I questioned this practice at the time."It will be fine" was his response. The bow shot horrible. Very noisy and a lot of vibration. I took it back a few days later and He would not exchange it because it was "USED". I was furious. That place is a joke.
He lost a good customer. Forever!!!!

Santa Fe for me ever since. David is a stand up guy!!!!

wow.....just wow! Just not good on multiple levels.

Agreed on it depends. I paid to have mine cut. CCR made some money providing a service and I saved some on the one time purchase. I also bought my bow from CCR.

That is how I interpret it also. I spend waaaay more with BowZone (based on there service) than I do with some online company selling FMJ's......even when I buy 2-3 dozens at a time.

[lbbf]

They are the reason I learned to do all my own bow work. I took an OLD Barrnet Banshee to them 10 years ago to have a new string put on. He asked me then where I bought it from. Told him I ordered it from bass pro back in the mid 80's. He then told me to trash it, in not so nice words and buy a real bow from him. Walked out right then.

[Wheelie]

They are the reason I learned to do all my own bow work. I took an OLD Barrnet Banshee to them 10 years ago to have a new string put on. He asked me then where I bought it from. Told him I ordered it from bass pro back in the mid 80's. He then told me to trash it, in not so nice words and buy a real bow from him. Walked out right then.

At least he's always consistent with his customers

[Smart]

At least he's always consistent with his customers

LOL..that is no doubt. Surprised he has stayed in business this long.

[skeeter]

r & c? aint never heard of em. they are close to santa fe archery? where are they located, just so i don't go there? sounds just like the grumpy ol fart from viking.

[DNTRanch]

Was the guy's name Ken?

That's funny!!! I had the same thought, but just didn't want to say anything

[lbbf]

The old guy at r & c is named is Roy. It seems he is most likely to have a problem. I've never met his son.

[Clint]

That was the first archery shop I went into, probably close to 35 years ago.

Some things never change.

[PondPopper]

r & c? aint never heard of em. they are close to santa fe archery? where are they located, just so i don't go there? sounds just like the grumpy ol fart from viking.

Main Street in Clute Texas.

Sad thing is that he could have a booming business if he wasn't such a bad actor.