RTIC Coolers bait and switching their warranty

[RR 314]

https://www.rticcoolers.com/warranty

It says 90 days from the original date of receipt. Is the receipt the email from the day of order or is there a receipt when it ships?

Beautiful! I did not open the link but the consumer is likely out of warranty before it arrives given their shipping delays.

[rladner]

Beautiful! I did not open the link but the consumer is likely out of warranty before it arrives given their shipping delays.

Since these can really only be shipped at this point it is easy for them to know the day it was delivered. I'm pretty sure they are referring to "received" the product, not the email.

[wellingtontx]

Still not a reason to go pay "twice the price for half the ice"

[MidLifeKtm]

Sounds like they may be getting a few warranty claims!!!!!

[Buck Slayer]

Looks like I'll be sticking with Pelican!

[Smart]

That sucks.....although as long as they honor their warranty for those that already paid, I don't think it falls under bait and switch.

They sure cut that warranty severely and quickly on future purchases though. From 7 years to 90 days reeks of not wanting to have to cover anything.

[DuckDogTrainer]

Maybe they aren't planning on being in business that long.... They might know something we don't know.

[bowhuntntxn]

Let's be serious here for a second and look at what is upsetting us so much. It is a warranty on a plastic box you throw cans, ice and whatever else into, then throw into the back of a vehicle. Also leave it sitting outside for days on end.

Has anyone in their life ever actually used the warranty on a portable cooler, before the YETI/RTIC/whomever else cooler craze started? Can one single person say they called Igloo to return a cooler that didn't hold ice well? Or did they just take them back to the POS and get their money back, and buy a different brand?

Think you are being baited and switched, then dont buy from RTIC. Think YETI is the best thing since conditioned air? Then buy from them with confidence. Which ever you choose, try not to get so upset over a policy change that you honestly more than likely would have never used.

They are coolers people, not kids.

[Wampuscat]

WOW. I own 2 of these coolers and am disappointed to see a change in their policy. I don't think I will be buying any more.

I'll give you $35 apiece for them. I've grown tired of the (2) 120qt Igloos I pulled out of a dumpster at work over 10 years ago.

[meltingfeather]

Has anyone in their life ever actually used the warranty on a portable cooler, before the YETI/RTIC/whomever else cooler craze started?

The craze is in full swing and lifetime coolers for rugged use that don't fall apart every couple of years and have the warranty to back it up is kind of the point.

[bowhuntntxn]

The craze is in full swing and lifetime coolers for rugged use that don't fall apart every couple of years and have the warranty to back it up is kind of the point.

The warranty on a product of that quality should never come into play IMO. Warranties are designed to dupe consumers into thinking they need it just in case. I know, because I used to up sell them every day.

[Smart]

The warranty on a product of that quality should never come into play IMO. Warranties are designed to dupe consumers into thinking they need it just in case. I know, because I used to up sell them every day.

If the warranty was purchased separate you would have a tiny point in an otherwise unrelated post.

[robert97dodge]

I would still buy them. I haven't seen them in person but they seem built well enough they would last a long time and take a lot of abuse. If it breaks that bad throw it away and buy a new one. Wouldn't take long to get $180's worth of use out of it.

[TKK]

Out

[Smart]

and we wonder why a large percentage of folks will not have enough $$ for retirement. We spend crazy $$ to buy a cooler that keeps ice 5 days (which makes NO sense unless you are deep sea fishing or in a drop camp in Alaska). I can buy 5 Colemans and bags upon bags of ice for what folks pay for these coolers just so they can say they bought a Yeti? I will take the difference in price between one of these coolers and a regular one and put it in my retirement account. Same goes for so many other choices folks make financially. I admit I am old school but I just don't get being wasteful with ones money

I can't believe you waste money on deer and other hunting equipment when you can go to the grocery store and put the cost savings in a retirement fund.

See how that argument works?