Martin Bow exploded...what would you do?

[oktx]

That's a shame. I and my son shot Martin for years as they were affordable and the customer service was top notch. When they sold I switched. I would look on AT for another limb if money is tight. If not, go another direction.

[xman59]

My son's upper limb on his Martin Firecat blew up on him Saturday while target shooting. The upper limb is supposed to have a "lifetime warranty". So, I called Martin on Monday and told them what happened. The lady said their warehouse burned down in 2015 and since the bow was older than that they don't have any parts for it. She said all they would do is offer me about 25% off a new bow purchase. I told her that's not right.... I bought a bow with a lifetime warranty on the part that exploded and I shouldn't have to pay out of pocket to get a functioning bow. She said someone would call me within 24 hours to discuss but they won't do anything but discount a new bow. I asked her if she thought that was a good way to handle customer service and she said no but "it is what it is". They never even called me back. Call back and stand my ground or throw this Martin Bow in a dumpster and move on?

i was a martin dealer, you don't have much to gain by standing your ground, the warehouse did burn down and the company is owned by new people, and there are no limbs from the older bows left,,, time to move on

[pure lefty]

Look on archerytalk and see if anybody has any limbs, lot of dealers across the country on there or somebody might know where some are.

[BowSlayer]

Trash that sucker and take him to Canton and drop $1500 or so on a new rig!!! [emoji106][emoji106]


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Got $1475 I can borrow? You still owe me $0.35 and some pocket lint.

[Ryan81]

Tell them they can send a replacement bow and honor the warranty or you'll continue to voice your displeasures to thousands in the hunting community.


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[Kdog]

Look on archerytalk and see if anybody has any limbs, lot of dealers across the country on there or somebody might know where some are.

This is a good idea, or see if you can find the same bow for sale used??

Hard to "stand your ground" when they just won't do anything about it. Sounds like they are doomed as a company.

[Ryan81]

Tell them they can send a replacement bow and honor the warranty or you'll continue to voice your displeasures to thousands in the hunting community.


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[Slew]

Got $1475 I can borrow? You still owe me $0.35 and some pocket lint.

Yeah I do!!! I'm good for the field point on his second arrow!!![emoji106]

Tell em to Bill me!!![emoji2]


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[wlgorman]

Sadly, ive run into this type of warranty service with a couple companies the last few years. Biggest surprise was Benelli/Beretta.

[seminole1990]

My son's upper limb on his Martin Firecat blew up on him Saturday while target shooting. The upper limb is supposed to have a "lifetime warranty". So, I called Martin on Monday and told them what happened. The lady said their warehouse burned down in 2015 and since the bow was older than that they don't have any parts for it. She said all they would do is offer me about 25% off a new bow purchase. I told her that's not right.... I bought a bow with a lifetime warranty on the part that exploded and I shouldn't have to pay out of pocket to get a functioning bow. She said someone would call me within 24 hours to discuss but they won't do anything but discount a new bow. I asked her if she thought that was a good way to handle customer service and she said no but "it is what it is". They never even called me back. Call back and stand my ground or throw this Martin Bow in a dumpster and move on?

That'd burn me pretty good. I'd proceed with a different manufacturer all together, but sidebar keep pursuing customer satisfaction from them. Warranty doesn't die with ownership, it dies with the BRAND. The brand is what the owners will back so push that angle on your spare time. Good luck. Martin is supposed to be one of the best in the biz. Make them prove it.


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[SwineAssassiN]

Why did they replace this guys limbs I wonder?


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[BTLowry]

Martin = POS (applies to products, customer service and owners)

Start thread on AT, maybe you could get a class action going, bet that would get their attention

Glad your kid wasn't hurt

[Rat]

If he really likes the bow, send it to Dave Barnsdale for new limbs. Best limbs in the business.

If it doesn't mean that much, leave a bad review and move on. Beating a dead horse never got anyone a new horse.

[Fishndude]

They're offering you a discount roughly the value of the blown up bow. Think of it as a trade in and move on.

[Smart]

Call em back and see if you can get 50% off..