AT&T Customer service

[happy bowhunter]

Take a half day off and just go to a store.

It seems like the only way...

Trying to upgrade ours online, they were charging 50 bucks more each month per phone when I did it online. Couldn't fix it without going in to a store

X2 thats the only way i do it now

[krisw]

I go to the store as often as i can. But I have had absolutely no problems with ATT cs. Its been great for the 12 yrs i have been with them. I have called with several problems before and never had an extended wait on hold. And anytime they have told me they were going to contact me, they have called back when they said.

[d arrow]

I call them out to my work place every single year, to fix an on going "dedicated phone line" issues. I wish i have enough napkins to wipe tears off my eyes, about their customer service. Heck I even almost had a nightmare, they scare customers away.

[keystone]

they are the worst in cust. service,give up they dont care.....trust me i been on hold for a month dealing with them...i will never buy another ATT product.

[texag93]

AT&T sucks.

[Electrican]

AT&T and Customer service are three words that don't belong in the same sentence. I could tell you some stories!!!!

x2

[WCB]

We had Sprint. Their coverage and CS was the worst I have ever seen. Went to Verizon were my wife works and they never covered the areas I hunt. CS wasn't used much but was lacking somewhat.
Went tha ATT this last time (3 years now) and coverage is the best I have ever had and the few times I have had to use it I had no real complaints. I have IPhones, aircard and uverse.

[Keith]

Thanks, I JUST got my phones ordered at 50% off with free shipping. I can then request the 22% plan discount through Premier in a few days. I spent an hour and 20 minutes on the phone with them. When I finally got her to go to the web page on AT&T that shows phones for 50% off, she suddenly started trying to hang up saying I had to order the phones on line and he couldn't continue to help me unless she placed the order. She also claimed she would be happy to call me back in 30 minutes to see if I am having any problems, but she hasn't called back either.
I REALLY hope I don't regret this decision! I have 30 days to decide.....

[Keith]

If you want to order new AT&T service, or you are eligible for an upgrade, many phones are available at 50% off here. http://www.att.com/shop/wireless/dea...e-savings.jsp? (Since AT&T seems to wants to keep this page a secret, I thought I would share it)
I just ordered the AT&T 4G LTE Samsung Galaxy SII Skyrocket for $125.00 and the HTC Vivid for $100. Both of these phones were just released 2 days ago on November 6th.

[Jaybo31]

If you want to order new AT&T service, or you are eligible for an upgrade, many phones are available at 50% off here. http://www.att.com/shop/wireless/dea...e-savings.jsp? (Since AT&T seems to wants to keep this page a secret, I thought I would share it)
I just ordered the AT&T 4G LTE Samsung Galaxy SII Skyrocket for $125.00 and the HTC Vivid for $100. Both of these phones were just released 2 days ago on November 6th.

I just got the SII for my company phone. Its a kick ace device!

[txreezen]

I'd say go into one of their stores.

[bigbad243]

Take it from a AT&T store rep...go to the store. Even as a rep I have to deal with customer care on a daily basis. I'm sorry but i don't care which company your with, all over the phone customer service sucks. Most over the phone reps don't have the people skills to deal with human beings. [Bmostly because customer service in the wireless industry is about 90% outsourced to other countries.[/B]

If anyone is in or around San Antonio, come see me. Or if you have any questions regarding at&t, shoot me a PM. if i don't know the answer, I'll find it.

What U.S. based companies outsource their customer service?

[Keith]

I just got the SII for my company phone. Its a kick ace device!

That is what I have read in all my research. The S2 has dual 1.2 Gig processors and set new records in benchmark testing. However, the S2 Skyrocket had dual 1.5 Gig processors.

[Joel1952]

AT&T and dropped calls. Thats all.

[texag93]

AT&T and out sourced CS!