AT&T Customer service

[Keith]

I am trying to sign up for 4 lines of service with AT&T and they won't return my calls. I have spoke with 5 or 6 customer service reps, been transferred too many times to count. I was down to the point of selecting phones, giving number that needed to be ported, etc when the customer service rep wanted to put me on hold for 3-5 minutes. I asked them to call me back because I am at work. I never heard back from them. I have given each of them well over an hour, nothing.
I can't believe I am trying to sign a 2 year contract with them and they won't follow up with me and complete the sale.
Is this the "Customer Service" I can expect from AT&T? If so, I think I may stay with Sprint. If you have suggestions, please let me know.

[Charles]

This is the norm for AT&T. They would rather you place your order on-line.

I stopped using and recommending AT&T years ago for my clients.

BTW: When it comes to phone companies, it's not a matter of which one is the best, it's which one sucks the least.

[coker737]

Go OnLine

[crow]

online is the best way

[Snapper]

AT&T and Customer service are three words that don't belong in the same sentence. I could tell you some stories!!!!

[Matt_C]

Go with Verizon

[Atfulldraw]

Take a half day off and just go to a store.

It seems like the only way...

Trying to upgrade ours online, they were charging 50 bucks more each month per phone when I did it online. Couldn't fix it without going in to a store

[Keith]

Go OnLine

I tried, there are some issues with the price of their phones that I need to talk to a rep about. One area of their site shows phones at 50% off. I will be a Premier Customer and those prices are not listed in Premier. I've had 3 CS reps said they could match the price but never called back to complete the order.

[Bullydog]

Yea Keith, just bite the bullet and do it at the store.

They recently tried to change all of my "unlimited plans" on me. I pitched a fit and they left my plans alone.

The girl who called me was about the most disrespectfull person I ever dealt with on the phone. When I demanded to speak with her supervisor, she hung up on me.

If I wasnt grandfathered in on the unlimited plans, I would go eleswhere in a heartbeat. Horrible service.

[Keith]

After reading all the replies, Sprint is looking better and better.

[Blue Tick]

Just make sure sprint covers everywhere you need it to!

[kcmarullo]

I just go to the store and haven't had any issues, but ATT is the only phone that will get a signal at the deer lease for me that's why i switched from Verizon.

[heyearl]

Go with Verizon

you think CS is bad with ATT ?
Verizon sucks

i left Verizon and went with ATT and paid the cancel fee $350
thats how ****** I was
service is every where i go
but have not used CS w/ ATT yet

alos sprint is not that bad
good coverage

[txrdkng]

What they said! AT&T is the worst. I have one of their aircards, have AT&T as my provider and EVERY time I try to use the card there is an issue and I have to talk to 6 different people to get it resolved. Ready to pull somebody's hair out!

[altabonita]

AT&T and Customer service are three words that don't belong in the same sentence.

This.