A few weeks ago, on a trip to CDLC, my 7D started giving me an "Error 30", and advised me to replace battery and turn the camera on/off. It would allow me to take an occasional picture or two, but then would repeat the error. I managed a few shots in between errors, and borrowed Casey's to get other pics to document the weekend. I researched the issue online while I was there, and read horror stories of 5+ week repair times and cameras returned with "unable to find problem", only to have the issue repeated when the owner started taking pics. I was a little concerned.
Upon my return home, I logged onto the Canon Repair Center website, filled in the information and shipped the camera to Irvine, CA. It actually took 6 days to get to Irvine, then another 5 days (3 business days) for them to get it logged into their system, but I was soon contacted to authorize the repair charges. It was out of warranty, but Canon has a flat rate repair charge ($180), which I figure is fairly reasonable. On Monday I got an email that the camera had been shipped via Fedex 2 day, and I received my camera back, in full working order, along with a note that it had been returned to "factory specifications."
Having borrowed my brother's 7D (and a sweet 10mm/2.8 Sigma!) for a return trip to CDLC, I wasn't really in a huge hurry for it's return, but I'm more than satisfied with the time it took (which I could have reduced by almost a week by shipping overnight or two day). I'm also satisfied with the repair, which includes an additional warranty (6 months, I believe).
I figure it's good to share my experience in case others have similar issues.
Upon my return home, I logged onto the Canon Repair Center website, filled in the information and shipped the camera to Irvine, CA. It actually took 6 days to get to Irvine, then another 5 days (3 business days) for them to get it logged into their system, but I was soon contacted to authorize the repair charges. It was out of warranty, but Canon has a flat rate repair charge ($180), which I figure is fairly reasonable. On Monday I got an email that the camera had been shipped via Fedex 2 day, and I received my camera back, in full working order, along with a note that it had been returned to "factory specifications."
Having borrowed my brother's 7D (and a sweet 10mm/2.8 Sigma!) for a return trip to CDLC, I wasn't really in a huge hurry for it's return, but I'm more than satisfied with the time it took (which I could have reduced by almost a week by shipping overnight or two day). I'm also satisfied with the repair, which includes an additional warranty (6 months, I believe).
I figure it's good to share my experience in case others have similar issues.
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