RTIC customer service

[jmhartt]

Anyone dealt with them and got a replacement cooler? My 65 is probably 4 or 5 years old, I put 3 bags of ice in it this morning and there is hardly any left as of right now. Seal looks good and as far as I can tell the lid is not warped. I know it’s hot as heck outside but they should hold ice longer than that right? What else do I need to check or what do I need to tell customer service to see about getting a replacement?

For the record I have been eyeballing the Pelicans just can’t pull the trigger quite yet.

[JES]

Is the plug in? Definitely should hold ice longer than that. I doubt they’ll do anything for you.

[ACCURACYINC]

Try freezing your ice before you put it in the cooler. I've had good luck with that.

[Das71198]

Here is a link to the Warranty page

https://rticoutdoors.com/warranty

[eastxhunter]

Lol

[Low Fence]

All Ice isn’t equal. If it’s wet ice... on room temp drinks... in this heat... it did good!

[ACbob]

Pre-cool the ice chest?

[bbqfan5909]

Pre cooling cooler is key when it’s 100 degrees.

[Quackerbox]

Pre cooling cooler is key when it’s 100 degrees.

Pre-cool the ice chest?

Both of these.

People seem to forget a cooler holds heat as well as cold. If it's been the garage for a month a 20lb bag is gonna go quickly. When I'm going for an extended weekend I bring the cooler inside and open the lid for a day then chill with a frozen gallon jug. And yes I have the b,the y and the r brand

pm me rtic dont want it. I've been wanting a second 65

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[BubRay]

RTIC warranty/customer service sux. Tried calling for two different issues on their coolers and both times were told they wouldn’t cover it. Once for it being won in a raffle and not having a receipt can’t remember the other.

[6.5 shooter]

I put one bag of ice in my yeti, by the end of the day there is 3 bags of ice in it.

[Hart8]

In the back of my truck/cab..My yetis are lucky to hold ice,sun-up/sun-down;right now..Anybody that tells you different also gets 25mpg in a Powerstroke(14.7 here)

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[BigOh!]

Shade is a must, my Rtic 65 has been eating it up
In the sun.. I think your just Too Hott..

[Bruiser]

Warranty Service Periods
Product Category Warranty Term
Hard Sided Coolers 1 Year

[Bruiser]

WARRANTY PERIOD
FIVE YEAR WARRANTY PERIOD
YETI Tundra