Unreasonable or in the right?

[Seay]

Here it is guys.


Ordered the knife from CHOPS on April 7th was quoted a turn around of 2-3 weeks. Sent half the total payment as requested with the agreement on the other half upon knifes completion.

I was told on Friday (5/4/18) the knife would be finished THAT DAY and to go ahead and send the 2nf half of the total payment. I complied and here we are now almost a full week after FULL PAYMENT has been made and have not received a knife nor any estimated day it will even be placed in the mail.

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[Seay]

The two pictures I received... Not sure why the "sun" had to come out or why a second person was needed for these to be sent to me? But never even got the pictures until I sent more money

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[TXHUNT3R]

Dang!

[systemnt]

this should get interesting....

[S-3 Ranch]

The two pictures I received... Not sure why the "sun" had to come out or why a second person was needed for these to be sent to me? But never even got the pictures until I sent more money

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Creepy baby hands there

[Seay]

Sounds like you've been more than patient in the process. People need to be aware of bad customer experience IMO

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Are they a sponsor of TBH? They might need to be Chopped if that's how customers are treated.

Blast

I would blast em if it’s been a month. BS

Let me guess, a knife?

Timeline of 2-3 weeks to ship after completion?

I would post them up or demand a full refund

Glad it's not me! I don't take .01 of payment until order is complete and the customer is happy. I have taken deposits on large orders but rarely!

If they are a sponsor here something should be done and we should all be aware of who it is.

1/2 up front would have been sketchy for my but complete payment without delivery will never happen.

That said, blast them since they told you it was complete.

I’m sorry sir. The length and girth did not come out to your specifications. Trying to get it right this time!










on a serious note, I’m in and waiting for the blast! No pun intended...

I smell a roast cooking, let’s eat!!!

Glad you got this resolved, but any comments on why the run around?

How did the product turn out? Got any pics?

I’ve had a lot of custom made items from quite a few precision rifles, to 20+ knives, to custom metal work. I’ve never had a single one ready in the estimated time. I usually take whatever time they estimate and double it. Only a couple times have I needed them in a rush, and I made sure they knew the deadline. All 3 times they missed their estimate, but still barely made the deadline. I just expect them to be overestimating their time. The lack of communication would be a deal breaker though.

I am in the 'custom' business.
We very seldom request a deposit (generally when we have likely suspicion we'll end up holding the bag).
We promise a completion date that is normally a few days longer than we anticipate completing the task (that removes slight delays from creating problems). Also, we like being able to call the customer to tell them their work is done before they expected it.
When we run into problems, we communicate with the customer (our boss).
There is no excuse for a business to routinely promise a completion date that isn't met. If it happens repeatedly, that means that they knew it wasn't realistic when promised. Why do business with that kind of person/business?

Please view all screen shots with attention to the dates then weigh in

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[cookemerkel]

These always end well.

[AgHntr10]

Please view all screen shots with attention to the dates then weigh in

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I knew it...

His excuses make no sense to me. You were paid in full, others customers stringing him out for money and messing up his finances should have no bearing on your knife being delivered as promised.

[Buff]

What does the other customer not paying have to do with getting your knife shipped?
Is he saying he can't afford the shipping?

[Seay]

Not sure what one has to do with the other either.

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[Antlers86]

Similar thread last year on here. Heard a couple different similar situations with other members and Chops. I don't own one of his knives and never dealt with him personally so I don't have anything against him. Communication is very important and it seems like a man's word no longer means anything nowadays.

Taking funds in advance to me gives me nothing to work towards. As a matter of fact it makes me less in the mood to finish that item once paid. I hate getting anything in advance even if it's a $50k job and they send $25k up front. I'd rather get it all in the end. Only been screwed once by a customer ordering a big item and never hearing back. Custom orders take time and it's hard to sell later but can be done.

Bad business and customers orders should never get in the way of one another. Stay organized and never put anyone ahead of someone else because they have a higher paying job.

[miket]

Let me guess, a knife?

Close but no

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I am so confused....

[Backwoods101]

Could improve delivery time with blanks...


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[Seay]

I am so confused....

It was a knife ... Was being half way considerate untill ANOTHER message went UNANSWERED

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[Seay]

Could improve delivery time with blanks...


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Not sure what you mean??

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