Customer For Life!!!

[DXT Steve]

So, I bought a Vortex Crossfire II from one of our fellow TBHers. I put this thing on four different guns and couldn't sight it in to save my life. I sent it to Vortex and look what they did! I will never buy anything but from now one!
I wish everyone had customer service like them!

[hog_down]

That's awesome...

[gonehuntin68]

That's great customer service but Never is a long time.

[Outback77]

When there are SO many stories about good customer service I worry about the product.

[RR 314]

The do very well at replacing stuff that doesn't work properly.

[eradicator]

When there are SO many stories about good customer service I worry about the product.

[175gr7.62]

When there are SO many stories about good customer service I worry about the product.

This....

Whole reason I didn't buy a Vortex.

[PowThudBeer]

The do very well at replacing stuff that doesn't work properly.

Yep.

[kcmarullo]

I see a lot of Vortex scopes for sale ? always wonder why ?

[J-J Matt]

When there are SO many stories about good customer service I worry about the product.

Absolutely. Not exactly what your bragging point should be. Good optics companies usually have good customer service too, you just don't have to test it so often.

[Maxlab]

Hate to say this, but you will be sending that scope to them again.

[3rdShot]

I've got 2 V-brites - been on my ARs for a couple of years now...they work fine for me.

Good to know they have good service if needed.

[SFAbowhunter]

Question for all of the guys hating on vortex...if they had so many products being sent back, how in the world do they stay in business? They have to make money, but are their products really that marked up that they can afford to replace that many?

[dustoffer]

When there are SO many stories about good customer service I worry about the product.

Yep--had a Vortex w/lighted reticle for nighttime hog hunting and sold it. My Leupold with heavy duplex works mo-bettah for me.

[dgilbert]

Isn't it what they are suppose to do, FIX TI? It's under warranty, glad they did what they are suppose to.