Costa Repair

[txbonecollector]

Just put a pair in the mail this morning... Let's see what happens!

[Daniel32]

Just put a pair in the mail this morning... Let's see what happens!

same here

mailed in a pair with a crack down the center of the lens.

[mattjproc]

wow these are by far the most positive reviews i have ever read about costa repair. Normally is just horror stories. I had a bad experience with them and don't plan on ever buying costas again. Hopefully you don't have the same problems i did.

[Smart]

Costa Repair

wow these are by far the most positive reviews i have ever read about costa repair. Normally is just horror stories. I had a bad experience with them and don't plan on ever buying costas again. Hopefully you don't have the same problems i did.

I rarely read bad ones about Costa myself. And most of those, are folks bitching about Costa not covering their screw ups like broken lenses. They have been nothing but good to me on several pair....of course, I also don't expect a company to pay from my screw ups either and am more than willing to pay a little versus full retail price when it's my fault.

[mattjproc]

I rarely read bad ones about Costa myself. And most of those, are folks bitching about Costa not covering their screw ups like broken lenses. They have been nothing but good to me on several pair....of course, I also don't expect a company to pay from my screw ups either and am more than willing to pay a little versus full retail price when it's my fault.

What about when its not your fault but a factory defect? Do you think you should have to pay anything for them to repair their problem on a $250 pair of glasses that are less than a year old? It cost me somewhere around 50 bucks to have them fix the rubber on the right earpiece that was falling off. Now the left side is doing the same thing. So I need to send it back in and pay another $50 to have them fix that side? Seems logical...

[Daniel32]

Just an update

Sent in a pair on 4-28-15 with a cracked lens, and they were scheduled to arrive at their repair shop on 4-30-15.

I received an email today that the frame I have was discontinued to please call. I called and they offered me a free (minus shipping) replacement of any one of their sunglasses with nylon lenses. Total came out to $12.95 after taxes, and they said they'll be shipped out within 7-10 days. Looking at a total turn around time of 3 weeks max from the time I sent them out to the time they'll be at my front door.

If I calculate the shipping both ways I'm in for less than $25 total for a brand new pair of Costa sunglasses, with what I consider a reasonable turn around time. I would have to say my experience has been A+ with Costa

[ArmyAg97]

I had a pair with the plastic lenses, after 6 months couldn't stand to wear them the lenses were so scratched and distorted. They wanted me to pay to send them in so i threw them in the trash and bought a pair of wiley-x. Had multiple pairs of them that I had for 3-4 years and never needed to send them in for repair.

[txbonecollector]

sent pair in a few weeks ago for repair on ear & nose piece. After talking to their customer service, I ened up upgrading to a new frame and glass lenses... roughly $100 for a brand new pair! I'm happy

[scott1022]

Its been 15 since I sent in my glasses so I called to get an update. Last communication was me approving a $25 charge for new frames. Today they told me that they cracked my lens in repair so now I am getting a new set of lenses too.

So I'll continue to wait patiently for my new glasses that will end up costing me about $47 when all said and done.

[Jon-Paul]

I just mailed a pair in on Monday for the nose and rubber pieces on the frame. According to their website my style is discontinued so I expect a call to possibly change frames....Time will tell.

[Jon-Paul]

Update: My frame is discontinued so I picked a different pair an expect to have them in a couple of weeks. Pretty satisfied with the warranty.

[tbeak]

Update: sent mine in and got them back in a bout 3 weeks. that was a long three weeks with my old oakleys.

[Atfulldraw]

$25 for new is not bad in my book for somebody who stretched out their frames in 6 years of use.

exactly. Think of it as a $4 per year fee for having a big melon.

Update: sent mine in and got them back in a bout 3 weeks. that was a long three weeks with my old oakleys.

I bought a back up pair and have always been happy with their warranty service.

[Cabela]

I just sent a pair in a few weeks back that my daughter grabbed off my face in the pool as we were playing. Snapped the frames in half lol. Sent them in and put what actually happened in the description on the warranty form just to see how they handled it. They are awesome period!!! Paid $12 and they sent back a brand new pair. I was already a customer for life with these guys prior to this and will remain one. Hands down best service I've ever seen.

[tyak]

That's crazy
I sent mine in and it was 45$!!!