Continued off my old thread. Bought a brand new A400 a week before duck season. Shot it at the range twice and hunted with it twice. Last hunt it made a clicking noise when I shot, no idea what it was. Put in the case and took it home to inspect later. Pulling it out of the case the tubing that connected the stock to the receiver had snapped. Called beretta and after being on hold for 45 mins they answer and tell me they can repair it but won’t replace it. Even though Iv had the gun brand new less than 30 days and the guy even acknowledged it must have been a 1 in a million faulty model. I told him they should replace it since he a acknowledged that. Nope. They send a ups driver to pick it up 3 days later. They’ve had it for over a month now and last time I called they didn’t have an update. Today I’m told it hasn’t even been inspected yet and they don’t know when it will be. Blamed covid for there delays. Was also informed that the inspector would call me when he gets to it to go over if there is any costs in case the damage isn’t covered by warrant.... even though the first time I was assured it would be. Asked for a supervisor and he was informed they aren’t allowed to transfer calls to supervisors. That she would call me. Never heard back. Some of you may have something smart to say and that’s fine but this customer service for a brand and firearm of that caliber is just ridiculous. Done with beretta. Rant over.
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SabineHunter
Originally posted by deerslayer94 View PostContinued off my old thread. Bought a brand new A400 a week before duck season. Shot it at the range twice and hunted with it twice. Last hunt it made a clicking noise when I shot, no idea what it was. Put in the case and took it home to inspect later. Pulling it out of the case the tubing that connected the stock to the receiver had snapped. Called beretta and after being on hold for 45 mins they answer and tell me they can repair it but won’t replace it. Even though Iv had the gun brand new less than 30 days and the guy even acknowledged it must have been a 1 in a million faulty model. I told him they should replace it since he a acknowledged that. Nope. They send a ups driver to pick it up 3 days later. They’ve had it for over a month now and last time I called they didn’t have an update. Today I’m told it hasn’t even been inspected yet and they don’t know when it will be. Blamed covid for there delays. Was also informed that the inspector would call me when he gets to it to go over if there is any costs in case the damage isn’t covered by warrant.... even though the first time I was assured it would be. Asked for a supervisor and he was informed they aren’t allowed to transfer calls to supervisors. That she would call me. Never heard back. Some of you may have something smart to say and that’s fine but this customer service for a brand and firearm of that caliber is just ridiculous. Done with beretta. Rant over.
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Originally posted by SabineHunter View PostDo you have an email that your brothers and sisters can flood Beretta with? I have 2 92s and 2 cx4 rifles. I don't like bad service.
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Originally posted by Wall_Hanger View PostHave you tried going through the Beretta distributor that sold you the gun? I would be asking them to step in and make things right and they have better relationships with the manufacturer anyway.
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I would have went to Scheels first and made it their problem. You carry the product, you also need to stand behind it and do the work required to make it right. You get angry enough at customer service, stuff tends to go your way.
Originally posted by deerslayer94 View PostPurchased from scheels in the colony. Only place that had the one in the right camo I wanted, they offer guarantee warranties on everything except firearms and bows
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Originally posted by SabineHunter View PostDo you have an email that your brothers and sisters can flood Beretta with? I have 2 92s and 2 cx4 rifles. I don't like bad service.
OP I’m not saying you’re lying at all. Maybe they really are backed up. But I’ve known VERY few people that needed the warranty and the ones that did had a good experience.
Swarovski is slow. They give the same answers you got. They almost always will replace/repair for free and expedite the shipping. They cannot say they’ll cover it before inspecting it. That would add liability on their end that’s unnecessary. They’ll fix it or replace it. It’s just after hunting season and covid is around. I’d have some patience with a huge company like that in the midst of the biggest gun buying time in the history of ever.
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The Covid excuse has become the ultimate cop out when companies have crappy customer service. In my industry, every day when someone doesn't do what they said they were going to do its always the same covid this covid that. Some companies have really shined through all of this and some have sucked big time. Sounds like Berretta is in the sucky category.
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Originally posted by hooligan View PostHave you gone down to or called their store in Dallas?
https://www.beretta.com/en-us/store/dallas-gallery/
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