I've had to call twice over the last few months, once my fault and once about a crummy plastic magazine that broke. Both times I got excellent customer service, really excellent. Called about my magazine today, told me no money due and had a shipping notice from Ruger at lunch. Good Stuff,
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I am extremely proud to be a part of such a GREAT Company.
Adios,
Gary -
Wasn't too thrilled about my conversation with a rep from Ruger yesterday. I was asking for specifications on height in inches of their proprietary mount featured on the Ruger American Predator rifle. Felt like I had to explain multiple times what I was asking for, in different ways. Explained the reasoning for the question (Scope ring height estimation), and the rep gave a condescending tone as if it was such an off the wall question and I was a burden.
I understand each rep might have their good and bad days. Hopefully the next interaction is different. Love their products!Comment
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Gun companies generally offer really good customer service.Comment
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I've had pleasant experiences with Ruger in talking with their staff. Now to see if they actually fix the issue once they get the rifleComment
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Sent off a LCR .357 to them that the cylinder wouldn't eject. They said that if it cost more than $30 to ship, call them for a shipping label. FedEx cut me a deal through work and it ended up being $27. They overnighted it back for free and it was looking brand new - had to do a double take because I thought they'd replaced it or something. Fixed and cleaned for free and free return shipping. No complaints here.Comment
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