Originally posted by Vwtechal
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I bought a stock online and added something minor to the stock that made it "custom". Within 5 minutes I was on the phone with them to try to cancel that order and buy just a regular thumbhole. The conversation went like this:
Me- Can I cancel my order and buy a regular thumbhole stock.
CS- No.
Me- Why.
CS- It's a custom order and we do not do changes or refunds to custom orders.
Me- I ordered it less than 5 minutes ago. I'm sure the people who make them have not started on it yet. Will you go check and see.
CS- No.
Me- I've ordered several stocks from y'all in the past and you're unwilling to even ask someone if this one has been started or if I can simply change to another one of y'all stocks.
CS- That's right. I'm not changing your order and not going into the back to see if they have started yours.
Me- Well that's the last stock I will order from y'all then.
CS- That's fine.
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