Do NOT do Business With Aero Presicion

[txhoghunter73]

I purchased a M5E1 Upper received hand gaurd combo from them back at the end of November. It arrived like a week later. When I assembled it, it caused my index pin to snap because the cut out for it was to large. So I called aero and sent it back. The guy (Robert) made everything sound good. Like they would send me a new one as soon as they got mine back. Well after I sent I back I made several attempts to contact them and called 3 Monday's in a row and each Monday they told me it would ship out that week. And they never responded to my emails asking if it had shipped. I even called and left a voicemail for the manager. He never called back. Well anyways, this last Monday (1/4) Robert emailed me saying it had shipped. And that they had replaced the whole thing and that he was sorry for the delay. Well I sent him an email back asking if he could verify that they sent the right part. Of course he never responded. Well today the upper came in... Guess what... It's the same upper I sent them, only in worse shape... They didn't bother to tape the bubble wrap onto the pieces when they through them in the box. So all the parts ended up in the bottom of the box marred up and beat up. Oh, and the screws that attatch the hand guard to the upper receiver... GONE! Needless to say I'm beyond mad. I don't know what to do... I was hoping to shoot a deer with my new .308 this year. But I know that's not gonna happen. Either way, Ive been screwed. Don't do business with them or you could be like me...

[junkmanhunter]

Any way to contact the manager or someone higher up than Robert?? I wouldn't stop that easy. Where are they located and how much trouble would it be to go see them?

How did you pay for it, credit card? If CC then contest the charges.

[txhoghunter73]

Any way to contact the manager or someone higher up than Robert?? I wouldn't stop that easy. Where are they located and how much trouble would it be to go see them?

How did you pay for it, credit card? If CC then contest the charges.

I've tried contacting Roberts manager. It goes to voicemail and he won't return the calls. They are in Tacoma Washington. I paid through my bank debit card (RBFCU) I think I may give them a call tomorrow if aero can't do some serious pleasing tomorrow morning.

[whitetailtrail]

Sorry to hear that bro. Some of there uppers have tempted me..kind of glad I haven't pulled the trigger if this is the norm or if they don't fix this for you.

[txhoghunter73]

Sorry to hear that bro. Some of there uppers have tempted me..kind of glad I haven't pulled the trigger if this is the norm or if they don't fix this for you.

I would advise againt buying anything from them

[doppelganger]

On the other side of the coin Anderson is a great company to deal with, bought upper and barrel from them. Daniel Defense is AWESOME...they've sent me replacement parts without hesitation and they are there within a week. I've bought an aero lower, but not directly from them, so I haven't had to deal with them. I probably wasn't going to buy their upper or parts anyway. DD is by far one of the best customer service companies I've ever dealt with.

[junkmanhunter]

I've tried contacting Roberts manager. It goes to voicemail and he won't return the calls. They are in Tacoma Washington. I paid through my bank debit card (RBFCU) I think I may give them a call tomorrow if aero can't do some serious pleasing tomorrow morning.

If you explain to Aero that you are unhappy with the damaged and incorrect product you received, they are leaving you no choice bu to return their product and you will contest the charges. Tell them that you don't want a replacement, a refund would be best since they can't seem to conduct business correctly.

JMO

[txhoghunter73]

if you explain to aero that you are unhappy with the damaged and incorrect product you received, they are leaving you no choice bu to return their product and you will contest the charges. Tell them that you don't want a replacement, a refund would be best since they can't seem to conduct business correctly.

Jmo

10-4

[txhoghunter73]

On the other side of the coin Anderson is a great company to deal with, bought upper and barrel from them. Daniel Defense is AWESOME...they've sent me replacement parts without hesitation and they are there within a week. I've bought an aero lower, but not directly from them, so I haven't had to deal with them. I probably wasn't going to buy their upper or parts anyway. DD is by far one of the best customer service companies I've ever dealt with.

I'm wishing I would have paid the extra $$ and bought MEGA. I've dealt with them and they are AMAZING

[doppelganger]

I'm wishing I would have paid the extra $$ and bought MEGA. I've dealt with them and they are AMAZING

Good to know...I'm looking for another lower and was wondering who i'd go with

[txhoghunter73]

Well, Brian the Marketing Director responded to my post on Reddit.com/AR-10. I told him that i wanted him to overnight me a brand new one like I originally ordered TODAY. Also, that I would send mine back to him today as soon as I get the return label. We'll see what he says. If he can't I'm gonna be giving RBFCU a call.

[Avezorak]

Man I hate that you had trouble. Ive bought from Aero 20-30 times and always had great luck. But Ive never had to send anything back, everything has always been right. I hope they get you taken care of

[bearintex]

I've got several Aero lowers, all perfect. I've not seen any other bad reports on them.

[AndyMane]

Nothing but good experience with Aero here. Bought dozens of lowers and uppers. Never bought a 308 upper though ....

[CADDOKILLER]

Nothing but good experiences with them here too. Sorry you had trouble