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Bad customer service- brass processing!

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    Bad customer service- brass processing!

    Just a heads up.

    River Valley Ordnance Works- claims to completely process your brass (deprime, swage, trim, clean, polish).

    Not doubting that some have received good service- but I DO NOT RECOMMEND using this company.

    Sent about 2300 223 cases to them. Processing was completed in the two week time frame. They called for CC info. Over a week later after several phone calls and emails I finally got in touch with them and they hadn't shipped it yet. Received the brass on Friday. Most of the brass is trimmed 3-5 thousandths shorter than recommended, needs case mouth swage, and PRIMER POCKETS WERE NOT SWAGED. Took 3 days to get in touch with them again and they did volunteer to pay shipping to send them back and swage the primer pockets- but I've already started the process, and not going to do without the brass another month.

    Did a little research this morning (wish I had prior to doing business with them). After reading these I guess I was lucky to get my brass back in a little over a month.

    BBB- rating F


    So, about a month ago, my father stumbled upon this website for AMAZING prices for .223 brass and bullets. For the price we couldn't refuse, so we ordered a thousand rounds each. The credit card was


    Can anyone tell me whats going on with them. When I was in the commercial reloading business I used them with no problems. Been retired now for some time but had way more military .223 than to do by hand so I sent them about 35 pounds to process. They said it would take a couple of months. After about 8 weeks they call for my credit card saying the brass was ready. Its now almost a month later and no brass and they do not answer the phone or my e-mails. A little research on the net and I find

    #2
    Thanks for the heads up. Never good to hear about bad CS.

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