Take this as opportunity as a teachable moment. Walking in to any bow shop for the first time can be an intimidating experience.
Consider the situation and make a mental note of it and archive it for you own personal "service" situations you will encounter in the future. This was a good example to you of customer service. Instead of looking at the situation as a negative, step back and consider what you would want done in such a "service" situation in order to get you back behind your string and off the couch.
As a perspective customer looking to get into a new bow, get involved in the process the other customer was paying for! Get your "free" education on what it takes to make and replace a custom string, and the technique that the bow tech has spent years acquiring on the bows available in the shop that you are there to test ride. Ask questions, get insight from the other customer along with the bow tech. These methods will definitely give you the peace of mind that the guy on the other side of the counter knows a thing or two, and you might even gain a shooting/hunting contact with insight on the local area.
With today's methods of communication, we are driven to be efficient if not individualistic. It is all too easy to get caught up in a self imposed schedule and rifle off a post which can and will be interpreted in many different ways, and none that help. Fay is a great guy who does everything he can to deliver a quality product. If it's not going to fit in to your timeline, then so be it. There are many of us that it does, and we like him just as he is.
Consider the situation and make a mental note of it and archive it for you own personal "service" situations you will encounter in the future. This was a good example to you of customer service. Instead of looking at the situation as a negative, step back and consider what you would want done in such a "service" situation in order to get you back behind your string and off the couch.
As a perspective customer looking to get into a new bow, get involved in the process the other customer was paying for! Get your "free" education on what it takes to make and replace a custom string, and the technique that the bow tech has spent years acquiring on the bows available in the shop that you are there to test ride. Ask questions, get insight from the other customer along with the bow tech. These methods will definitely give you the peace of mind that the guy on the other side of the counter knows a thing or two, and you might even gain a shooting/hunting contact with insight on the local area.
With today's methods of communication, we are driven to be efficient if not individualistic. It is all too easy to get caught up in a self imposed schedule and rifle off a post which can and will be interpreted in many different ways, and none that help. Fay is a great guy who does everything he can to deliver a quality product. If it's not going to fit in to your timeline, then so be it. There are many of us that it does, and we like him just as he is.
Comment