I'm sure all the other airlines are enjoying the negative press UA has brought upon themselves, but they will get some backlash from this as well. Now there is precedent on forcibly removing an involuntarily denied passenger. They obviously won't be using force, but I bet the price for vouchers goes up. Passengers now have unprecedented leverage to negotiate their compensation for being denied especially if they're already on the plane.
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Originally posted by SKLOSS View PostI'm sure all the other airlines are enjoying the negative press UA has brought upon themselves, but they will get some backlash from this as well. Now there is precedent on forcibly removing an involuntarily denied passenger. They obviously won't be using force, but I bet the price for vouchers goes up. Passengers now have unprecedented leverage to negotiate their compensation for being denied especially if they're already on the plane.
Interesting thing regarding the notice requirement giving reasons for being bumped: Bumping someone ALREADY SEATED is so far from the realm of consideration that it is not even addressed.
That's how badly mishandled this episode was.
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And just like that, United is the world leader in crawfish transportation!!
Statement from United Airlines CEO Oscar Munoz on United Express Flight 3411
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.
I promise you we will do better.
Sincerely,
Oscar
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Originally posted by SKLOSS View PostAnd just like that, United is the world leader in crawfish transportation!!
Statement from United Airlines CEO Oscar Munoz on United Express Flight 3411
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.
I promise you we will do better.
Sincerely,
Oscar
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Originally posted by tradtiger View PostTrue.
Interesting thing regarding the notice requirement giving reasons for being bumped: Bumping someone ALREADY SEATED is so far from the realm of consideration that it is not even addressed.
That's how badly mishandled this episode was.
Heck, there'll probably be some lawsuits from the other passengers on the plane claiming PTSD.
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Originally posted by SKLOSS View PostHe was a dumb arse for not opening with an apology regardless of who was at fault on either side. This was a no win situation for the airline.
Really can't make this stuff up.
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