Alright, curious to see how TBHers would handle this.
I dropped my tractor off at a big name tractor dealership for the same repair that was done just a little over a year ago, total loss of brakes and a fluid service. When questioned why it happened again, they told me that they replaced the seals on one side of the axle which fixed the problem, and now the same issue has occurred on the opposite side of the axle. Made complete sense to replace both, especially considering you have to remove the cab to access these seals, but that's another fight in itself. After months drag by hearing that a spacer that was needed was back ordered, I finally call in early December for yet another update and told that it came in and the tractor would be ready by the end of the week. As I pick the tractor up, I'm hit with a bill that was double what it was just 15 months prior for the same exact work. As I load the tractor, I decided to check on a few items listed on my service ticket to confirm they were changed. First was the air filter (I did not indicate I wanted these changed to start with), and to my dismay the filters still had a date from 2021 on them. Moving to the fuel filter its obvious it wasnt changed either. I was charged for a new brake reservoir, and it was obvious that wasnt changed either as there was dirt and grime caked on the existing one. At this point I grab the service manager to show him my growing list of concerns. He confirms none of those items were changed, and said he would get with the service tech that worked on my tractor when he returned that week to go over everything. I told him that at this point, I cant even trust that the oil was changed and would be changing it when I got home. When questioned about why the bill was so much higher, he did mentioned that I was charged incorrectly for the space and it would be adjusted.
I told him that his follow up call with me needs to include the owner as I wanted to hear from him directly on how they were going to rectify this situation. As weeks go by, I continue calling for updates and get the same story how the owner isnt free or in the office. I've been more than patient to this point, but last night I woke up and my mind decided its hit a boiling point and couldnt go back to sleep. I spent the rest of the morning contemplating my next move.
I notified my CC company to which the charge was made that I was disputing the charge, and was attempting to rectify it with the company, they made note and said to follow up if not resolved. So at this point do I start there and begin the process of disputing a claim? Anyone done this that can provide input on how it went? Do I turn the pressure up and blast them all over social media? I've about to convinced myself to just go down there in person and make a scene, but I'm not sure that's even a good idea when I get this worked up over something.
I dropped my tractor off at a big name tractor dealership for the same repair that was done just a little over a year ago, total loss of brakes and a fluid service. When questioned why it happened again, they told me that they replaced the seals on one side of the axle which fixed the problem, and now the same issue has occurred on the opposite side of the axle. Made complete sense to replace both, especially considering you have to remove the cab to access these seals, but that's another fight in itself. After months drag by hearing that a spacer that was needed was back ordered, I finally call in early December for yet another update and told that it came in and the tractor would be ready by the end of the week. As I pick the tractor up, I'm hit with a bill that was double what it was just 15 months prior for the same exact work. As I load the tractor, I decided to check on a few items listed on my service ticket to confirm they were changed. First was the air filter (I did not indicate I wanted these changed to start with), and to my dismay the filters still had a date from 2021 on them. Moving to the fuel filter its obvious it wasnt changed either. I was charged for a new brake reservoir, and it was obvious that wasnt changed either as there was dirt and grime caked on the existing one. At this point I grab the service manager to show him my growing list of concerns. He confirms none of those items were changed, and said he would get with the service tech that worked on my tractor when he returned that week to go over everything. I told him that at this point, I cant even trust that the oil was changed and would be changing it when I got home. When questioned about why the bill was so much higher, he did mentioned that I was charged incorrectly for the space and it would be adjusted.
I told him that his follow up call with me needs to include the owner as I wanted to hear from him directly on how they were going to rectify this situation. As weeks go by, I continue calling for updates and get the same story how the owner isnt free or in the office. I've been more than patient to this point, but last night I woke up and my mind decided its hit a boiling point and couldnt go back to sleep. I spent the rest of the morning contemplating my next move.
I notified my CC company to which the charge was made that I was disputing the charge, and was attempting to rectify it with the company, they made note and said to follow up if not resolved. So at this point do I start there and begin the process of disputing a claim? Anyone done this that can provide input on how it went? Do I turn the pressure up and blast them all over social media? I've about to convinced myself to just go down there in person and make a scene, but I'm not sure that's even a good idea when I get this worked up over something.
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