Blackstone help troubleshooting

[Mac...]

I picked up a new Blackstone today 36” griddle 1863.
When I was seasoning the griddle, I found out that one of the burners didn’t ignite.
I trouble shot far enough to know when to stop.
Burners 1, 2, & 4 all lit and worked properly.
Burner #3 does not have any gas flow. The ignition switch is firing, you just can’t hear any gas bleeding through when you turn the valve on.

I didn’t want to poke around anymore until I could ask the brain trust.
All help is appreciated.

[twistedmidnite]

Blow some compressed air thru it

[sp-bow]

If its new, I'd contact customer service. Or as stated above blow the lines out. I usually don't use all the burners on mine. I think once I have the others on, If I turn the gas on another it'll light before I can use the igniter.

From their web sight-
Griddles with Piezo igniter valves

Sometimes igniter parts can shift during shipping. In most cases, functioning parts will stop working effectively because they are out of position.

If you lift up your griddle top and look at the front of the burners, you will see L-shaped igniter needle(s) pointing at the front of your burner(s). Make sure the end of the needle is roughly 1/4” to 1/8” away from the burner tube, pointing at one of the holes. If the needle is in the wrong position, disconnect or close the fuel source and bend the needle slightly with your fingers until it is the proper distance away. Now, with your hands off the igniter needle, turn your burner knob until you hear the piezo click. You should see a blue spark jump from the igniter needle to your burner tube. Here’s a video on how to adjust igniter needles.

If that doesn't solve the issue, please submit a support ticket here so we can assist you. If you haven’t already, please make sure to register your griddle to activate your warranty.

In the meantime, you can still ignite your griddle manually to cook. Put your burners on low and hold a long grill lighter or long match to ignite the propane.