I have a pair of BX-2 Cascades 8x42 that I have had for the past 10 years or so. At some point this season the eyepiece snapped off. I believe I have read here in the past that other members have had a good experience with Leupold's warranty/service department. Can anyone confirm that? I know they don't make the model that I have anymore, will they just replace it with a different model or will they try and repair mine? Any idea if it would be possible to pay a bit extra and upgrade to a larger optic? Just looking to see if anyone here has any experience with Leupold's warranty department.
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I’ve sent various Leupold binos back for eyepiece issues and received new ones in the box on several occasions they were upgraded.
I don’t like fiddling with stuff in the field I need it to work “right now” so on a couple of pair I extended the eyepiece and squirted gorilla glue around it so they stay fully open all the time.
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I have replaced mine twice. First time because the focus knob did not work. (Probably my fault for not keeping clean) and about 3 years later I ran over that pair w my 4 wheeler (def my fault). Just go to website and follow instructions on how to do it. Took 3-4 weeks to get replacement each time. Received new pair each time
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Originally posted by gander View PostFor those of ya'll who have done the replacement warranty, I notice that they have a box where it asks if you approve of replacement without contact, did you check yes or no? If you checked no, I'm assuming they just called you or emailed and asked what you would like to do?
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Originally posted by gander View PostFor those of ya'll who have done the replacement warranty, I notice that they have a box where it asks if you approve of replacement without contact, did you check yes or no? If you checked no, I'm assuming they just called you or emailed and asked what you would like to do?
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