Just wanted to give these guys a positive review. They definitely earned it. I have a Sitka Stratus jacket that I have had probably 5 years. My favorite hunting jacket by far. Still looks like new. Earlier this month the main zipper started messing up and getting really hard to zip. Then it failed altogether. I emailed Sitka about the issue. They sent me a prepaid shipping label. According to the tracking they received the jacket Monday at 10am. By 4pm Monday they had already repaired ( or replaced) my jacket and I received a tracking number from FedEx. Very impressed with their customer service. Great company who stands behind their products.
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Last edited by dc1986; 12-22-2020, 07:18 PM. -
Thanks for the review! I do like my Sitka gear, glad to hear their customer service quality matches -
Your money goes far with them on multiple frontsComment
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They are hands down the best CS around. IComment
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I had a great experience with Swarovski too but nothing close to a 6 hour turnaround. That’s exceptional, especially this time of year, plus Covid.Originally posted by progolferv1 View PostComment
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sitka is great, you truly do get what you pay for all the way around with themComment
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Good I'll add them to Simms, Vortex ,Nikon and Costa
I've had great experience with all of them...Comment
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I have a zipper that was getting stuck on a Sitka Equinox Hoody. Did the same as you and shipped it to them. Got a brand new one back in return. Great customer service
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