Optics Planet Bad customer service

[ATXRaider83]

I had an order from over a month ago that still hadn't shipped that I was able to cancel online. Well I say cancel. They sent an email confirming it had been cancelled but no refund yet. If I dont get it in a few days ill submit a fraud statement to the bank against them

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[TexasRough1256]

Had a issue with ordering bullets. Showed to be in stock so I placed the order, 3 weeks later no shipping or tracking information... Had to send a email and was told this item was back ordered (still showed to be in stock on the website) and wont ship for another 2 + weeks.... I took me a grand total of 6 weeks to get a refund issued

[Strummer]

I waited almost 6 months for something o ordered before I canceled it . They have a habit of selling stuff they can’t stock .

[RF76]

Exactly. File a claim with your credit card company.


On a side note, how can a company that sells consumer goods simply not have a means of customer service contact?

They do have customer service, but at this time with the Corona Virus, I guess they are working from home. I have order tons of stuff from them, always get the best price on scopes, fast shipping until this year with all the shutdowns. I will keep making business with them.

[jhunter77]

Hate them. Will never use them again

[Clay C]

OPs experience is common. Won't do business with them. It's always a crap shoot.

[bowguy75]

Ordered several items from them last week. One of them shipped, but the rest have not. Hope I'm not waiting 9 weeks for stuff.

[Tony Pic]

Edit: why cant you cancel your order???

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For some reason the site says I cannot cancel my order. Moot point now.See below.

You may not be able to cancel your order but you can dang sure cancel your credit card payment.

That is exactly what I did. Called Discover and they got on it. Guess what?
I got an email from Optics Planet two hours later and they cancelled my order. Discover must have sent the dispute.
What a horrible way to do business.
Thank you for replies guys. Now I know I am not alone.

EDIT
I just bought everything that Optics Planet was supposed to sell me, from Primary Arms. Paid a little more. But I know it will get there and they don't play any games. They are a solid company.

[Arrowthreat]

They were great up until Covid

[Strummer]

They were great up until Covid

All my issues were pre covid .

[jhunter77]

Mine were pre covid....they will never get my business again.

[ThisLadyHunts]

Go online or call the number on the back of your credit card. Let your cc company know you want to dispute the charge. The seller has ten days to respond to the request from the cc company for information about your transaction, then your cc company typically has 30 days to respond to you.

Generally, the cc company will find in favor of the card member. However, in the event the seller counters your dispute, you’ll want to have your documentation at the ready to submit to your cc company as backup.

Good luck.

[Tommy1123]

They have all kinds of ammo “for sale” on their site. This thread right here is why I haven’t bought any.

[PondPopper]

One and done...

My wife ordered 2 of those fancy spring loaded knife sharpeners from them in November of 2019 for Christmas gifts and 6 months later, when she remembered, they still hadn't arrived.. Hit her CC for $170.. We disputed the charge.

[Arrowsmith]

Many of the retailers cannot get product.

For example the Vortex warehouse in Wisconsin is very, very low on inventory. They basically have no scopes, spotting scopes or binos in stock.

This is a result of Covid-19 shutdowns and increased firearms sales.

Retailers should tell their customers that items are back ordered.

I tell all my customers up front that an item is on backorder. I tell them I will place an item on order if they can wait.

I have been an optics and archery products dealer for 20 years. I have never seen shortages like we are experiencing now.

This is going to get worse before it gets better.

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