We've bought three of these at this point but the last one wouldn't spin from the get go. We dropped the controller and battery in it at the house and it was jammed. Not a difficult fix but we didn't want to start tearing into it with concerns of voiding the warranty. We called the Buc-ee's number but got no clear answer on how to handle it. So we loaded it up and took it back to Buc-ee's. Where they promptly told us no exchanges on them call the manufacturer which we did and we made and adjustment on spinner height as they suggested (which we already knew was the solution) and the feeder is working and we'll haul it back to the ranch and get it set up.
That said it's dang frustrating that when you try to call Buc-ee's to get some customer service they seem to have no number at a particular store and the number you can reach the people seem clueless this causing us to drive it 175 miles home and another 175 miles back when we could've made the adjustment right at the ranch if the person we did talk to wasn't clueless on the process.
Thanx to All Season's for reassuring us there were no issues warranty wise and moving it forward.
Good feeders btw.
Gary
That said it's dang frustrating that when you try to call Buc-ee's to get some customer service they seem to have no number at a particular store and the number you can reach the people seem clueless this causing us to drive it 175 miles home and another 175 miles back when we could've made the adjustment right at the ranch if the person we did talk to wasn't clueless on the process.
Thanx to All Season's for reassuring us there were no issues warranty wise and moving it forward.
Good feeders btw.
Gary
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