Ya'll better check your accounts. Due to the stupid change over to Capital One, payments aren't being credited in a timely manner. They still haven't cashed my check so they showed my account as past due and charged my a service charge. I jut got off the phone with them and gave them a piece of my mind. The charge has been taken off, but this is the last straw. I'm done with Cabelas and Bass Pro.
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Capital One called me yesterday evening while I was having dinner with the wife at a restaurant. They told me my account is past due and we needed to figure out how to get it current. I told them I mailed a check when I was supposed to and she said that it went to Cabelas and they shredded it. I threw a little hissy fit about my account showing I was past due for the first time ever. They took off the late fee but I was pretty ticked. Anyway, went online this morning and made the payment. Hopefully whoever got my first check did shred it.
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Originally posted by elliscountyhog View PostI actually like the new change. the online banking is much nicer and can see your points balance. But yes a PIA if you didn't catch it in time.
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I have been battling with those idiots for almost two weeks, what a joke, I sent a 16K dollar check in to them, it has not posted, they calling me for payment, one day I talk to visa and the next day it is master card with capitol one. I spend well over 100K a year on that card, every month is paid in full, now they are holding my cards and have collection agencies calling me, about to cancel that check and do a check by phone, my problem is I do not know who to pay. Good chance I am cancelling as well but may wait, been told it could effect my credit score.
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Originally posted by quackadikt View PostThey sent out a LOT of notices telling you about all the changes and what you needed to do. Don't blame them when you didn't do your homework.
Why did they send a statement with a “pay to” that was to cabelas? One would think if you pay with the statement they sent it would go to the correct place.
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Originally posted by BowSlayer View PostWhy did they send a statement with a “pay to” that was to cabelas? One would think if you pay with the statement they sent it would go to the correct place.
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I pay all my bills online, so once I set up my new access I paid it online and it went through without issue. I normally keep my balance zero and only use that card for points.
I like the new interface better, but I have never been a big fan of Capital One and the change from Visa to Mastercard is weird lol.
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Originally posted by quackadikt View PostI think I've already thrown that stuff away, but I'm pretty sure that one of the notices sent a month or two ago addressed this issue.
I kept it all and don’t see anything about it. I found where it says to set up online accounts after October 8 but I paid before that.
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