Very refreshing!
I broke the tip off of my mini-griptillian using it as a screwdriver. I contacted them and told them what happened and asked how to purchase a new blade (I found a youtube video that showed how to replace them). Here's the response I got:
Hi Robert,
Please accept my apologies for the delay in response to your email. If you haven't sent your 555 in for repair yet, please do! That would be covered under your warranty. While its here we'll give it a good tune up at no charge. I'll include the warranty returns form for you to fill out and send with the knife.
Let me know if there is anything else I can help you with and have a great day!
Best Regards,
Dawn Arthur
Customer Service Representative
E darthur@benchmade.com
P 800.800.7427 x 158
F 503.496.1896
BENCHMADE KNIFE CO, INC
300 BEAVERCREEK RD
OREGON CITY, OR 97045
WWW.BENCHMADE.COM
I broke the tip off of my mini-griptillian using it as a screwdriver. I contacted them and told them what happened and asked how to purchase a new blade (I found a youtube video that showed how to replace them). Here's the response I got:
Hi Robert,
Please accept my apologies for the delay in response to your email. If you haven't sent your 555 in for repair yet, please do! That would be covered under your warranty. While its here we'll give it a good tune up at no charge. I'll include the warranty returns form for you to fill out and send with the knife.
Let me know if there is anything else I can help you with and have a great day!
Best Regards,
Dawn Arthur
Customer Service Representative
E darthur@benchmade.com
P 800.800.7427 x 158
F 503.496.1896
BENCHMADE KNIFE CO, INC
300 BEAVERCREEK RD
OREGON CITY, OR 97045
WWW.BENCHMADE.COM
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