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Small businees owner question

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    #1

    Small businees owner question

    I seem to go to the GS a lot here lately for advise and I am back again. Wife and I have started a Antique/Vintage/gift shop a couple years ago. It is steadily growing with my wife running/working there while I work my time card job. This an antique mall setup where we rent out booths/book shelves etc to others to put their product in to sell. Ours is setup where the vendors are not required to work. The most recent issue that is causing problems, is my wife's long time friend and school teacher(retired) is hanging out at the shop with her early teen child. This is becoming a daily occurrence and driving my wife nuts as she is the only employee. They are interfering with customer service. We are not looking for employees or volunteers to help and its becoming an issue of distraction. We try to keep it family friendly with free coffee/hot chocolate and popcorn. Tomorrow when they show up my wife will call me. I am going to go and have a discussion with the mother/friend. Normally I do not look for advice on how not to hurt a persons feelings in this type of situation as I am a cut and dry type person. My way or highway type. I would like to hear any pointers or tips to address this. Basically they need to leave the shop and not hang out daily.
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    #2
    I'd start asking her to do crap around the store. Usually a good way to get rid of people who have nothing to do.

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      #3
      Originally posted by Grayson View Post
      I'd start asking her to do crap around the store. Usually a good way to get rid of people who have nothing to do.
      Exactly!! That working for free, usually motivates people . A new No Loitering sign might also help get the point across. Good luck.

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        #4
        Well, I'm the hanger around at my buddies gun shop.
        However. I will help in any way I can and if they're with a customer or a customer walks in I go look at guns.

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          #5
          Yep, put her and her teenager to work. That will surely get rid of the teenager

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            #6
            The post clearly says they aren't looking for help...

            The direct way is usually the best.

            I would have your wife tell her friend that she is interfering with customer service; that she would enjoy infrequent visits, but the visits have to be limited in both frequency and duration.

            I would want my friends to tell me instead of their spouse.

            Comment

              #7
              Originally posted by Grayson View Post
              I'd start asking her to do crap around the store. Usually a good way to get rid of people who have nothing to do.
              99.97% chance this will work.

              Comment

                #8
                Originally posted by Atfulldraw View Post
                The post clearly says they aren't looking for help...

                The direct way is usually the best.

                I would have your wife tell her friend that she is interfering with customer service; that she would enjoy infrequent visits, but the visits have to be limited in both frequency and duration.

                I would want my friends to tell me instead of their spouse.
                It also tells me the friend isn't really looking to help, either.

                Comment

                  #9
                  Tell them to buy something or leave

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