Any Apple Genius' on here?

[Pushbutton2]

My wife's 6S Plus quit(crashed?) Friday AM about 730ish.
It shows dead battery than apple logo than dead battery than apple logo. it seems stuck in that loop. Wouldn't force restart. Just updated to 10.3.2 (?)
Friday night about 730 I started looking into it. Apple says its a software bug update to 10.3.3 via iTunes. had issues downloading it, but got it. Follow te steps and it won't update so I chose restore. It goes good until it gets to the part ITunes says verifying restore with Apple. comes back error code 9. swap cables, try different usb ports, restart pc and phone numerous times. Still get error code 9.
Took it to the AT&T Store in Canton and they couldn't help me......
ended uo getting new Micro SIM and getting her IPhone 4 back up this afternoon whilst I try and resolve this...

Has anyone else had this issue?
How'd you resolve it?

[hrdwrkncwby76]

Took mine to the store.


Sent from my iPhone using Tapatalk Pro

[texasforever]

By force restart you mean holding power button and home? I had one do that I had to put it in recovery mode then restore or it wouldn't do anything

Sent from my SM-G950U using Tapatalk

[35remington]

My wife's 6S Plus quit(crashed?) Friday AM about 730ish.
It shows dead battery than apple logo than dead battery than apple logo. it seems stuck in that loop. Wouldn't force restart. Just updated to 10.3.2 (?)
Friday night about 730 I started looking into it. Apple says its a software bug update to 10.3.3 via iTunes. had issues downloading it, but got it. Follow te steps and it won't update so I chose restore. It goes good until it gets to the part ITunes says verifying restore with Apple. comes back error code 9. swap cables, try different usb ports, restart pc and phone numerous times. Still get error code 9.
Took it to the AT&T Store in Canton and they couldn't help me......
ended uo getting new Micro SIM and getting her IPhone 4 back up this afternoon whilst I try and resolve this...

Has anyone else had this issue?
How'd you resolve it?

1-800-275-2273

Could've told you going to the att store would be a waste of time.

[Pushbutton2]

By force restart you mean holding power button and home? I had one do that I had to put it in recovery mode then restore or it wouldn't do anything

Sent from my SM-G950U using Tapatalk

Yes this

I got it in recovery mode and tried to restore via iTunes like Apple support says to do....

[d_e_smith]

Plug it into a computer with iTunes and update & restore it. Log back into her Apple account and hopefully all of her stuff is backed up....

[Pushbutton2]

Plug it into a computer with iTunes and update & restore it. Log back into her Apple account and hopefully all of her stuff is backed up....

Tried this about 100 times already.


Gets to the verify restore with Apple part of the restore and gives error code 9

Swapped USB cables and ports, same thing

Restart phone and PC, same thing

Update iTunes and PC, no updates available, restore via iTunes gets to verify restore with Apple , gives error code 9

Log out of her iTunes acct into mine:
Do previous things all over again - error code 9

[d_e_smith]

https://www.google.com/amp/s/www.payetteforward.com/how-to-put-iphone-dfu-mode/amp/

Follow this, you don't need to count. You'll hear sounds on the PC like you plugged in USB when you need to release each button. Put it on a charger for a while before doing it.

[bow up]

Not sure if this tells but

https://www.ifixit.com/Answers/View/97653/How+to+fix+iTunes+error+9

[Acameron52]

Dang iPhones.

[In-Yo-Grill]

Yeah...I'm counting the days until mine craps out. And I'm REAL picky about what I load on it for apps etc.

[CEO]

The only time I've been able to get one working again was the forced restart. Any other apple problem I've had I take to the Apple store. They've always been helpful by telling me there's nothing to do besides buy a new one.

[Pushbutton2]

https://www.google.com/amp/s/www.pay...-dfu-mode/amp/

Follow this, you don't need to count. You'll hear sounds on the PC like you plugged in USB when you need to release each button. Put it on a charger for a while before doing it.

I do this before I plug in USB with iTunes open. It bongs, prompt come up asking update or restore. I click update it does it's thing says unable to update gives me two options restore and update or cancel(?). I click restore and update it extracts software verifies software with Apple phone restarts shows Apple Logo with a progress line under it I Tunes says verifying restore with Apple. Get a box says unable to restore ...,, error code 9

Not sure if this tells but
https://www.ifixit.com/Answers/View/...iTunes+error+9

I hadn't looked here yet.
I read it and last tip from 2011 says when error code come up DO NOT Vick on ok or more info just leave it. I HAVEN'T tried doing nothing yet. I'll try that

[Pushbutton2]

Well I tried and tried and tried some more, took a day off and tried again and and again and than some more.
Pert near used a 4# sledge on it.
Wife kept harping about not having her phone yada yada yada. So she says lest just file and insurance claim on it. I'm like huh it's a hardware or software issue insurance only covers theft or loss. They want $335+ to fix it. Out of warranty I'm like NO!!So I tried a few dozen more times
Apple support wasn't no good.

So last night I get on AT&T website and look at the insurance. Out of warranty malfunction is covered. I was hopeful for the first time in long time. I submit claim. I get 50% of standard deductible since it's been more than 12 months since last claim.
So she's getting her phone replaxer. It's not her exact phone model. More GB and different case color. It'll be delivered before 430 tomorrow.....