How is Costa Sunglasses' customer service? (Repairs)

[Daniel75]

Needing to get these fixed. No complaints so far, in fact, these are the best shades I've had hands down. I know superglue would fix it but how long till it's doing this all the way around them? Just seeing if anyone has had long wait times or poor service from them. Not even sure which models these are.








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[jooger17]

Lifetime full replacement on frames. Give me a sec and I'll send you the warranty info


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[jooger17]

https://www.costadelmar.com/on/demandware.store/Sites-costa_us-Site/en_US/Repairs-Create/question1

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[1riot1ranger]

Costas will fix them. Send them it and wait a week or so.

[BrandonA]

For that they will send you a new pair

[Traildust]

You think they could come up with a better adhesive. My nose pieces came off mine at about 3 months. Super glued them back on. First pair of costas.....not impressed

[BrandonA]

You think they could come up with a better adhesive. My nose pieces came off mine at about 3 months. Super glued them back on. First pair of costas.....not impressed

Send them back. They had an issue with a new adhesive they used and its reaction to chemicals in sweat. They sent me a new pair

[lungbuster1985]

Costa repairs are top notch. Probably just slap your lenses in new frames and send them back. My price has varied depending on the condition of the glasses when I sent them in. I have had it be just shipping costs for some and up to 150 when both lenses were shattered and the frame was chewed up. That 150 got me a brand new pair of 580G shades. The turnaround has been fast every time, less than 2 weeks.

[HoustonHunter]

They'll take care of you. Just have a backup pair for the down time.

[jooger17]

You think they could come up with a better adhesive. My nose pieces came off mine at about 3 months. Super glued them back on. First pair of costas.....not impressed

The did. The adhesive wasn't the problem it was the rubber they were using. They got away from that and went with silicone and solved the problem.


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[Daniel75]

Thanks for all the info, gonna send them off next week. Like mentioned above, I need a backup pair I probably won't ever wear anything different as long as Costa stays in business, I've dropped these 5-7 times and not a scratch on the lenses. I've had them about 2 years +.

[Brush Country]

Agreed with their warranty, they will take care of it for you. I have a pair that the same thing happened. Sent them off got them back in no time

[Bowtech Lefty]

Their CS is excellent, you won't regret sending them in!

[rlwenzel]

will find out soon snapped mine in half taking them off they broke between the nose piece

[JES]

They've always taken care of me, I bought my Fathoms probably 10 yearss ago and they've worked on them or replaced them at least 5 times, sometimes free sometimes for a fee. I'll always be a Costa customer.