RTIC soft side cooler problem/warranty issues

[txwhitetail]

China strikes again.

[Mdrswt21]

Buy a new one from rtic directly. Send the old one in for repair with the new receipt. After they fix it, Return one and get your money back.


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[justintyme8303]

Buy a new one from rtic directly. Send the old one in for repair with the new receipt. After they fix it, Return one and get your money back.


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now we're talking.

[tigerscowboy]

Deceptive

[Ætheling]

Buy a new one from rtic directly. Send the old one in for repair with the new receipt. After they fix it, Return one and get your money back.


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Smart feller.


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[TP3]

Defective

Fixed it.

[tigerscowboy]

Fixed it.

Misquote = false statement = A LIE

[Smart]

Sorry still don't see it. No mention of where he bought it in that post either. So yes please SYDH

Cliff notes:

He bought it from the Houston Livestock and Rodeo fundraiser deal. This spring, Rtic donated thousands of Rtic coolers to them and they sold them to raise funds for charity or scholarships. They were sold at heavily discounted prices. There is no retailer in this case...and evidently no warranty because RTIC's warranty now sucks..

[Cowboygunsmith]

I know that I can glue it back together, which is probably what will end up happening. Howevere i dont feel like it is right wgen this is an obvious manufacture defect. I posted this same thread on my Facebook nd directly to RTIC Facebook page. This is more of a warning other out there.... customer service means everything to me especially with a local company. Before becoming a police officer I worked for a local manufacture and retailer as upper management and trust me we bent over backwards to take of of customers. I guess I just expect a higher level of product support from a manufacture.

Btw after posting on social media this is a hit or miss thing it seems as far at the product quality... I know of two other hunting buddies that had the same problems and got basically no support. One went to the factory in cypress and the "manager" refused to speak to him. The last working the front desk refused to release her name or the managers name.... this just seems shady to me

[Smart]

Just for future reference in case mine do the same, what glue are y'all using to repair these?

[In-Yo-Grill]

I'll be putting mine thru a torture test in the next couple of weeks while on vacation. I hope it holds up.

[Smokeater]

I'll be putting mine thru a torture test in the next couple of weeks while on vacation. I hope it holds up.

If Smart gets an answer, might pick up a tube! I'm curious myself.

[cbd10pt]

Mine gets used hard every day .I am a contractor- so I find this strange.
Bad batch I suppose.
Also a discontinued product

[Bill]

Call main number and ask to speak to Joel Kennedy. Tell him a guy in CA posted his LinkedIn profile on TBH and you want the story to have a good ending for the thousands who read the thread.




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[Bill]

Or one if the Jacobsons. Phone, no more email.




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