Ozark trail cooler handle

[ryanwood08]

So i bought one of the 73 qt ozark trail coolers about a yr ago and the one of the rubber straps to close it broke. I think i left it in the sun too long and dry rotted it. Has anyone seen where i can buy a replacement strap? I cant find one online at all. The mount for it screws on and off easily like they would sell replacements. Any help is appreciated. Thank you


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[LemmeOut]

I have one too and the latches look very similar to the Igloo Yukon cooler latches. You might look into trying those to replace it.

[ryanwood08]

I have one too and the latches look very similar to the Igloo Yukon cooler latches. You might look into trying those to replace it.

Ok ill look in to that. Thank you.

Has anyone else had this issue?


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[SwampRabbit]

They have a 5 year warranty. Have you contacted Walmart for a replacement?

[ryanwood08]

They have a 5 year warranty. Have you contacted Walmart for a replacement?

I completely forgot about the warranty. Ill call and check it out. Thanks!!!


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[Texas Grown]

Northern Tool in Burleson carries the rubber T straps. But I don't know if they will fit your cooler.

[CamfromCI]

Hey Ryan,

I work for the Manufacturer of the Ozark Trail Roto coolers and thought I'd reach out to let you know that the latches are definitely covered under the warranty.

If you could email our support team, service(at)ca-innovations.com with your name, address, and shipping information, we'll be happy to send over replacement latches free of charge. We can also be reached toll-free: 1-888-413-2665.

Anyway, thought I'd reach out and lend a hand.
- Cam

[44mAG]

Hey Ryan,

I work for the Manufacturer of the Ozark Trail Roto coolers and thought I'd reach out to let you know that the latches are definitely covered under the warranty.

If you could email our support team, service(at)ca-innovations.com with your name, address, and shipping information, we'll be happy to send over replacement latches free of charge. We can also be reached toll-free: 1-888-413-2665.

Anyway, thought I'd reach out and lend a hand.
- Cam

Hi Cam,

Is there a way to purchase one of the baskets for a 73qt cooler separately? The one I bought didn't have one in it but didn't miss it until seeing pictures online. I can't find a place to buy one by itself. Thanks.

[ryanwood08]

Hey Ryan,



I work for the Manufacturer of the Ozark Trail Roto coolers and thought I'd reach out to let you know that the latches are definitely covered under the warranty.



If you could email our support team, service(at)ca-innovations.com with your name, address, and shipping information, we'll be happy to send over replacement latches free of charge. We can also be reached toll-free: 1-888-413-2665.



Anyway, thought I'd reach out and lend a hand.

- Cam

Awesome!!!! Thanks! Ill send an email shortly


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[Smart]

Hey Ryan,

I work for the Manufacturer of the Ozark Trail Roto coolers and thought I'd reach out to let you know that the latches are definitely covered under the warranty.

If you could email our support team, service(at)ca-innovations.com with your name, address, and shipping information, we'll be happy to send over replacement latches free of charge. We can also be reached toll-free: 1-888-413-2665.

Anyway, thought I'd reach out and lend a hand.
- Cam

Daaaaaang ....now that's some service from a Walmart item I wouldn't have expected service from. Well done!



Now OP...next time don't leave your cooler in the sun forever..

[CamfromCI]

Hi Cam,

Is there a way to purchase one of the baskets for a 73qt cooler separately? The one I bought didn't have one in it but didn't miss it until seeing pictures online. I can't find a place to buy one by itself. Thanks.

Hey 44mAG,

Thanks for asking. We're currently working on getting the parts up on Walmart.com for those who want extra parts to have on hand, hopefully they will be there soon.

If you didn't get one with your cooler though, we'd be happy to send one over to you free of charge. Contact us using the email or phone number above with your name and shipping information and we can have one sent over.

Thanks,
Cam

[Drycreek3189]

Hey 44mAG,

Thanks for asking. We're currently working on getting the parts up on Walmart.com for those who want extra parts to have on hand, hopefully they will be there soon.

If you didn't get one with your cooler though, we'd be happy to send one over to you free of charge. Contact us using the email or phone number above with your name and shipping information and we can have one sent over.

Thanks,
Cam

That's what I call customer service !

[CamfromCI]

Awesome!!!! Thanks! Ill send an email shortly
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No problem! Happy to help

Daaaaaang ....now that's some service from a Walmart item I wouldn't have expected service from. Well done!

Now OP...next time don't leave your cooler in the sun forever..

That's what I call customer service !

Thanks guys!

[44mAG]

Hey 44mAG,

Thanks for asking. We're currently working on getting the parts up on Walmart.com for those who want extra parts to have on hand, hopefully they will be there soon.

If you didn't get one with your cooler though, we'd be happy to send one over to you free of charge. Contact us using the email or phone number above with your name and shipping information and we can have one sent over.

Thanks,
Cam

Thank you Sir. Will do.

[TallTexan]

When could a person expect to find the coolers back in the stores or online?