Looking for some opinions or maybe even just a shoulder to cry on
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Here is the scoop in a short, short. (still a long read)
Last week I changed the water pump on my 2009 115Etec (51hrs) but it was not peeing out water enough so I went ahead and took it to a Shallow Sport dealer (Sportsman in San Benito). I got a call the next day and was told nothing wrong was found and boat was ready for pick up. I was told that it was put in the tank and ran great for 20min. I was also told that they pulled up the report and it showed that the engine had 51hrs with the last "hot temp indication" being 2hrs prior which is about the first time that I noticed the lack of water peeing out and reason I changed the pump. The only thing I could think of was the cheap bunny ears I had just purchased since I misplaced my others. I told them to go ahead and do a complete maintenance (filters, lower unit oil change, plugs etc) since the boat was already there. This is where it got ugly. I got a call the next day and was told they needed my permission to find out why the motor would no longer start (just crank). I said "umm yeah, of course". Later that day I got another call and was told it was my wiring harness ($1500) but they would pay the labor since it happened while they were conducting the maintenance. I couldn't see how the WHOLE wiring harness went bad and wasn't even sure if it could of been something that they did so I didn't exactly give them the go ahead just yet. He agreed to look further into the problem and see if they could pinpoint something. Well I just got a call back and now I'm being told it is the computer ($2250) but once again they will cover the labor. So instead of a $462 water pump inspection and maintenance....I'm looking at around $2700. What are your thoughts on "liability" here? I know things go bad, I know things happen, I am not trying to screw anyone or get anything for free but really curious on peoples thoughts here. Just pay up or do I have a reason to feel like they are liable for any reason? Please, im not looking for negative boat owner lectures as this is not my first boat. Just looking for some opinions and needed to vent a bit. Thanks fellas
. Here is the scoop in a short, short. (still a long read)
Last week I changed the water pump on my 2009 115Etec (51hrs) but it was not peeing out water enough so I went ahead and took it to a Shallow Sport dealer (Sportsman in San Benito). I got a call the next day and was told nothing wrong was found and boat was ready for pick up. I was told that it was put in the tank and ran great for 20min. I was also told that they pulled up the report and it showed that the engine had 51hrs with the last "hot temp indication" being 2hrs prior which is about the first time that I noticed the lack of water peeing out and reason I changed the pump. The only thing I could think of was the cheap bunny ears I had just purchased since I misplaced my others. I told them to go ahead and do a complete maintenance (filters, lower unit oil change, plugs etc) since the boat was already there. This is where it got ugly. I got a call the next day and was told they needed my permission to find out why the motor would no longer start (just crank). I said "umm yeah, of course". Later that day I got another call and was told it was my wiring harness ($1500) but they would pay the labor since it happened while they were conducting the maintenance. I couldn't see how the WHOLE wiring harness went bad and wasn't even sure if it could of been something that they did so I didn't exactly give them the go ahead just yet. He agreed to look further into the problem and see if they could pinpoint something. Well I just got a call back and now I'm being told it is the computer ($2250) but once again they will cover the labor. So instead of a $462 water pump inspection and maintenance....I'm looking at around $2700. What are your thoughts on "liability" here? I know things go bad, I know things happen, I am not trying to screw anyone or get anything for free but really curious on peoples thoughts here. Just pay up or do I have a reason to feel like they are liable for any reason? Please, im not looking for negative boat owner lectures as this is not my first boat. Just looking for some opinions and needed to vent a bit. Thanks fellas
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