Filing a complaint with FCC on T-Mobile.
I just filed a complaint with the FCC on T-Mobile for not honoring a promotion. I don’t know if it will make a difference or if I would get anything out of this. Here is the summary of the issue I currently have with T-Mobile.
On December 2, 2015, I was lure by T-Mobile sales representative to switch from AT&T to T-Mobile with the promise of receiving a 200 dollar bill credit for each line transfer. I advised the sales representative that I had three lines with AT&T but that I still had contract with one of the lines. He advised me that I could either choose for them to pay off my early cancellation fee but I needed to trade in the device to them or choose to pay from my own pocket the remaining of the contract with AT&T and keep the device and used with them. After accepting his offer, I transferred 3 phone lines to them from AT&T. The T-Mobile sales representative advised me that I was going to receive a 600 dollar bill credit after 90 days, but since I was not going to trade in none of my old devices the only requirement at that time was for me to purchase a new smart phone from them and activate an additional line in order to qualify for the promotion. I purchase a new IPhone 6s and activated the additional line with them. I been with T-Mobile since that day and after the 90 days I didn’t receive any bill credit to my account. I contacted T-Mobiles costumer department, and I was advised that the credit will be applied within a week from me calling back in March. After my next billing cycle in April, no credit was applied to my account. I proceeded to contact T-Mobile customer service again and I was promise that the 600 dollar credit was going to be applied to my account within 48 hours. Today after noticing that no credit has been applied to my account, I contacted their costumer department and I got transfer to various different representatives and one supervisor without a resolution. T-Mobile is giving me the excuse that I was supposed to get a different promotion since I transfer from AT&T and that the 200 dollar credit per line was only to Sprint Customers. The promotion that T-Mobile is referring started 2 days after I sign up with them and they are telling me that I fail to complied with their requirements, since I needed to purchase a new IPhone 6s 128GB with a 200 dollar down payment in order for me to receive a 200 dollar credit after a billing cycle. They also told me that I didn’t submit my final bill that I got from AT&T before 60 days in order for them to reimburse the early termination fee to my account. Today I requested a copy of the recorded conversation from me and the sales representative. I was told that they can’t go back more than two on recorded conversations and that the only thing they could do at this time was to give me a 45 dollar credit.
On December 2, 2015, I was lure by T-Mobile sales representative to switch from AT&T to T-Mobile with the promise of receiving a 200 dollar bill credit for each line transfer. I advised the sales representative that I had three lines with AT&T but that I still had contract with one of the lines. He advised me that I could either choose for them to pay off my early cancellation fee but I needed to trade in the device to them or choose to pay from my own pocket the remaining of the contract with AT&T and keep the device and used with them. After accepting his offer, I transferred 3 phone lines to them from AT&T. The T-Mobile sales representative advised me that I was going to receive a 600 dollar bill credit after 90 days, but since I was not going to trade in none of my old devices the only requirement at that time was for me to purchase a new smart phone from them and activate an additional line in order to qualify for the promotion. I purchase a new IPhone 6s and activated the additional line with them. I been with T-Mobile since that day and after the 90 days I didn’t receive any bill credit to my account. I contacted T-Mobiles costumer department, and I was advised that the credit will be applied within a week from me calling back in March. After my next billing cycle in April, no credit was applied to my account. I proceeded to contact T-Mobile customer service again and I was promise that the 600 dollar credit was going to be applied to my account within 48 hours. Today after noticing that no credit has been applied to my account, I contacted their costumer department and I got transfer to various different representatives and one supervisor without a resolution. T-Mobile is giving me the excuse that I was supposed to get a different promotion since I transfer from AT&T and that the 200 dollar credit per line was only to Sprint Customers. The promotion that T-Mobile is referring started 2 days after I sign up with them and they are telling me that I fail to complied with their requirements, since I needed to purchase a new IPhone 6s 128GB with a 200 dollar down payment in order for me to receive a 200 dollar credit after a billing cycle. They also told me that I didn’t submit my final bill that I got from AT&T before 60 days in order for them to reimburse the early termination fee to my account. Today I requested a copy of the recorded conversation from me and the sales representative. I was told that they can’t go back more than two on recorded conversations and that the only thing they could do at this time was to give me a 45 dollar credit.
The lady at the phone told me that they received a notification from the FCC and were able to review my case. She told me that they review all the information I provided to the FCC and they came to a conclusion that in fact I was right. She assured me that the 600 dollar credit was going to appear on my account within 2 hours. 
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