Customer Service Going Above and Beyond

[stevieray54]

I had a GLoomis fishing rod for about 5 years says it has a limited life time warranty, snapped the 6inches from the tip off. Filled out questionaire sent it back to them on Tuesday last week, well today a brand new just like Rod showed up. No questions nothing freight paid everything..I guess you get what you pay for.

[BBRU]

Good to hear, they make a great product as well

[DBLHKUP]

Nice!

[Grant2]

Customer service is a big part of a great company. Glad it worked out for you.

[MitchParker]

G Loomis is renowned for their customer service! Glad they took care of another customer.

[BBBGP]

yep!

[mjhaverkamp]

Wow, I have sent several back but it was the 100 dollar no questions asked policy, they will replace if factory defects but i could never convince myself that it was not my fault, anyway that is good to know, maybe they went back to their old warranty.

[Prodigy15]

Thanks for the report. Great CS is hard to find these days