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    #1

    DVR Security

    I have installed a DVR system for a client. This is a system that the client purchased and I was asked to install. I am able to remotely login to the DVR as well as watch the recorded video on a smart phone, but I am unable to get the live stream to connect? The system is a LTS LTD8308T-FT. I don't know much about them, but have seen a few guys on here install DVR systems.

    Anything I can do before having to make a call to someone for more help?

    Thanks
    Tags: None
    #2
    It could very possibly be the upload speed of their internet provider. I have a LTS system and I cannot remotely view it because of my upload speed. If you find out another way please share.

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      #3
      Originally posted by CabezaBlanca View Post
      It could very possibly be the upload speed of their internet provider. I have a LTS system and I cannot remotely view it because of my upload speed. If you find out another way please share.
      The client is a church, they live stream their services so I don't think their upload speed is a problem.

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        #4
        Doesn't sound like it.

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          #5
          have an email to the manufacture and supposed to be getting a phone call. I'll let you know if I find out anything.

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            #6
            What type of router/firewall do they have. You may have to enable port forwarding over a specific set of ports.

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              #7
              Originally posted by Neck View Post
              What type of router/firewall do they have. You may have to enable port forwarding over a specific set of ports.
              It is a Arris. Don't remember the model, but have virtual servers is the way they do it.
              Checked with canyouseeme.org

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                #8
                Originally posted by dhillis View Post
                It is a Arris. Don't remember the model, but have virtual servers is the way they do it.
                Checked with canyouseeme.org
                Could be a plugin issue? I would imagine it requires something like activex or java to stream. If you are trying from a browser make sure there are no pop blockers preventing the plugin from popping up or installing.

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                  #9
                  Originally posted by Neck View Post
                  Could be a plugin issue? I would imagine it requires something like activex or java to stream. If you are trying from a browser make sure there are no pop blockers preventing the plugin from popping up or installing.
                  Tried from both a laptop and a smartphone with the app that they suggest. I can watch recorded video up to the moment it is live, but can't click live and it work. I emailed the manufacturer and will see what they say. I am wondering if it is a cheaper system and not supported?

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                    #10
                    That model is NOT supported anymore...They have a newer model out.

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                      #11
                      Originally posted by LROSE View Post
                      That model is NOT supported anymore...They have a newer model out.
                      Makes me wonder where the guy bought it from. Theyve had it less than 2-3 months

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                        #12
                        Seems I missed one of the forwarding ports. Woops.

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