I just wanted to take the time to commend Covert's customer service.
I pulled my Covert camera out of the closet a couple of weeks ago to put it up at a feeder.
Everything was working fine when I took it down back in April.
When I powered it up, the screen had all sorts of lines running through it, making it nearly impossible to even see the menu.
Once I got it set up, it would not take pictures, even in manual mode.
I contacted them and received a RMO#.
USPS tracking showed that it was delivered this morning at 8:35am.
I received a call from Covert at 2:01pm.
They were calling to inform me that they were going to replace the camera with a 2015 model.
They wanted to know if I wanted to wait a week or so for camo models to arrive, or if I wanted them to go ahead and send a black model.
I couldn't ask for better customer service.
It was less than 6 hours from package arrival to customer contact, and I'm getting a brand new camera under warranty.
I'm waiting for the camo version, as that's what I had before, but the black model would've been shipped out tomorrow if I had chosen that option.
There's not very many companies that have such a quick turn around.
I don't know if anyone on here has any contacts with Covert, but if so, please pass on my gratitude.
I pulled my Covert camera out of the closet a couple of weeks ago to put it up at a feeder.
Everything was working fine when I took it down back in April.
When I powered it up, the screen had all sorts of lines running through it, making it nearly impossible to even see the menu.
Once I got it set up, it would not take pictures, even in manual mode.
I contacted them and received a RMO#.
USPS tracking showed that it was delivered this morning at 8:35am.
I received a call from Covert at 2:01pm.
They were calling to inform me that they were going to replace the camera with a 2015 model.
They wanted to know if I wanted to wait a week or so for camo models to arrive, or if I wanted them to go ahead and send a black model.
I couldn't ask for better customer service.
It was less than 6 hours from package arrival to customer contact, and I'm getting a brand new camera under warranty.
I'm waiting for the camo version, as that's what I had before, but the black model would've been shipped out tomorrow if I had chosen that option.
There's not very many companies that have such a quick turn around.
I don't know if anyone on here has any contacts with Covert, but if so, please pass on my gratitude.
Great service!
Comment