Game Camera Customer Service
Well one of my new Browning Strike Force HDs fell victim to the dreaded red headed woodpecker attack which resulted in some damage to the PIR lense. I added some flashing and wire screen to the camera stands to try to combat it going forward but I need my new camera fixed.
Had the same issue last year with a couple of Moultrie Game cams and when I called Moultrie they were not even willing to fix them if I paid them to do it. Their only offer was a new camera at a discounted price, which was basically the old models like they sell for cheap on their website.
Contacted trailcampro.com this morning where I bought them both and received a prompt email back stating Browning would be the ones to contact about a repair issue. I figured "here we go again" but made the call anyways. I just got off the phone with a very friendly customer service lady who is sending me not 1 but 2 PIR lenses along with the instructions on how to change them. She offered that solution so I would not be without my camera during hunting season. They are going in the mail today, free of charge. She also said if I need more just call them back. Just a perfect customer service experience.
Browning has earned my future trail cam business for sure.
Had the same issue last year with a couple of Moultrie Game cams and when I called Moultrie they were not even willing to fix them if I paid them to do it. Their only offer was a new camera at a discounted price, which was basically the old models like they sell for cheap on their website.
Contacted trailcampro.com this morning where I bought them both and received a prompt email back stating Browning would be the ones to contact about a repair issue. I figured "here we go again" but made the call anyways. I just got off the phone with a very friendly customer service lady who is sending me not 1 but 2 PIR lenses along with the instructions on how to change them. She offered that solution so I would not be without my camera during hunting season. They are going in the mail today, free of charge. She also said if I need more just call them back. Just a perfect customer service experience.
Browning has earned my future trail cam business for sure.
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