Ok so two weeks ago I was getting tires for my wife's car at discount. While they were pulling the car into the bay the kid broke the exterior drivers side door handle off the door.
The kid felt bad and I know stuff like that's going to happen sometimes so I was like whatever just put the tires on the car and fix it when they could order the part and get it in. They said that they would. I told them that I needed it done as quick as they could because obviously it's a pain in the butt not having the exterior door handle and I didn't want my wife to have to deal with the hassle of it for very long. I asked to speak to the manager about it but the manager wouldn't come out of his office and speak to me. The assistant manager just kinda blew it off and gave the impression that they would fix it but on their timetable. Again I reminded them I needed it done ASAP. I told them the Honda dealership would probably have one in stock and they said that they would check. I called the Honda dealership and they said that they didn't have one in stock but could order it and have it in 3 days.
We went out of town and expected to get it taken care of shortly. A week later I still hadn't heard from them so I called them so I called them. After getting passed around and talking to several ppl (the manager still wouldn't speak to me) I was put on hold for 30 min before finally I ended up talking to the kid that broke the door handle in the first place. He said "oh yeah I ordered the handle" I said ok and asked do you know about how long till yall get it in and can install it? He said "idk but I ordered it." I asked so you don't have any idea when you will get it in? He said "probably a couple weeks!!!"....
So I'm left thinkin WTH the Honda dealership can get the part in 3 days but it's gonna take them 3 weeks to get the part in for my car that they damaged while it was in their possession!? Meanwhile my wife is left with having to open the back door of her car to reach through and open the front door of her car to get in!
I called again yesterday and was put on hold for 20 min until they disconnected my call.
It didn't bother me very bad when it happened but the way they're dealing with it and acting like its no big deal and they'll fix my car they damaged at their convenience is really starting to pis$ me off! In my opinion fixing what they damaged should be their highest priority not their lowest. I'm going up their Friday when I'm off work to speak try and speak to the manager again.
What's your opinion of the situation? Am I being unreasonable and how would you handle it? At what point is it reasonable to say that just fixing the door handle isn't enough to offset the inconvenience of not being able to use the door effectively for 2 weeks so far.
And from now on once they fix this problem I'm never going back to them again. They've lost a customer for Sure!
The kid felt bad and I know stuff like that's going to happen sometimes so I was like whatever just put the tires on the car and fix it when they could order the part and get it in. They said that they would. I told them that I needed it done as quick as they could because obviously it's a pain in the butt not having the exterior door handle and I didn't want my wife to have to deal with the hassle of it for very long. I asked to speak to the manager about it but the manager wouldn't come out of his office and speak to me. The assistant manager just kinda blew it off and gave the impression that they would fix it but on their timetable. Again I reminded them I needed it done ASAP. I told them the Honda dealership would probably have one in stock and they said that they would check. I called the Honda dealership and they said that they didn't have one in stock but could order it and have it in 3 days.
We went out of town and expected to get it taken care of shortly. A week later I still hadn't heard from them so I called them so I called them. After getting passed around and talking to several ppl (the manager still wouldn't speak to me) I was put on hold for 30 min before finally I ended up talking to the kid that broke the door handle in the first place. He said "oh yeah I ordered the handle" I said ok and asked do you know about how long till yall get it in and can install it? He said "idk but I ordered it." I asked so you don't have any idea when you will get it in? He said "probably a couple weeks!!!"....
So I'm left thinkin WTH the Honda dealership can get the part in 3 days but it's gonna take them 3 weeks to get the part in for my car that they damaged while it was in their possession!? Meanwhile my wife is left with having to open the back door of her car to reach through and open the front door of her car to get in!
I called again yesterday and was put on hold for 20 min until they disconnected my call.It didn't bother me very bad when it happened but the way they're dealing with it and acting like its no big deal and they'll fix my car they damaged at their convenience is really starting to pis$ me off! In my opinion fixing what they damaged should be their highest priority not their lowest. I'm going up their Friday when I'm off work to speak try and speak to the manager again.
What's your opinion of the situation? Am I being unreasonable and how would you handle it? At what point is it reasonable to say that just fixing the door handle isn't enough to offset the inconvenience of not being able to use the door effectively for 2 weeks so far.
And from now on once they fix this problem I'm never going back to them again. They've lost a customer for Sure!
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