Taking the initiative and doing it right the first time!

[cvanbrunt]

I don't understand why it is so dang hard for someone to take the initiative and do something right the first time!

I work as a technical support guy for an electronic controls company and at this time I am the only one in this position, have been for 6 years now. They've got me stretched so thin you can almost see through me.

Our sales guys sold and shipped out a broadband router to a customer knowing that it would need to be configured to work with their existing controllers, but didn't bother asking a couple simple questions and completing the programming here at the office. Now, I get to spend close to half a day walking this customer through how to enable the remote management settings (that we turn on while programming here before they ship out) then after he enables me to log in remotely, complete the programming that would have taken 10 minutes tops here.

Our sales guys are stretched thin too and one of them helps me program these routers before they ship, but didn't bother to get the details and complete before he shipped a replacement router.

Needless to say, Im pretty **** irritated right now.

[dhillis]

I'd say so. I know mistakes happen but that sounds pretty simple. Sounds like the sells guys need some training and a new supervisor.

[TX_bowhunter37]

being at my job taking support calls/Emails I wonder how someone becomes a sys admin without knowing the simple stuff

[dclifton]

I deal with it daily. Nobody seems to care anymore. Or stop to realize that if they would do their job with a little pride and perfection then they would be worth something. And make everyone's life easier. And if they dont screw up then the boss wont have to come in and fix it, and know what they screw up.

These are also the ones usually bithcing because they havent gotten a raise. We'll when im the boss and i get calls all the time saying that the customer was shorted parts or your guy did this wrong. Then why would i give them a raise or anything for that matter. We try to treat our employees very fair, and yet some just dont care or have any pride in what they do.

Ok my rant over. It didnt help i read this right after having to deal with a customer being shorted parts AGAIN!:

[TimH]

Wonder how the company feels about paying your salary for time spent on something that could have been avoided? My boss would not have been happy with that and would have talked to someone to ensure that mistake didn't happen again.

Can you build a basic configuration that gets applied to all AP's automatically so that at least the most critical pieces are configured in the event one gets sent out incomplete?

[cvanbrunt]

I deal with it daily. Nobody seems to care anymore. Or stop to realize that if they would do their job with a little pride and perfection then they would be worth something. And make everyone's life easier. And if they dont screw up then the boss wont have to come in and fix it, and know what they screw up.

These are also the ones usually bithcing because they havent gotten a raise. We'll when im the boss and i get calls all the time saying that the customer was shorted parts or your guy did this wrong. Then why would i give them a raise or anything for that matter. We try to treat our employees very fair, and yet some just dont care or have any pride in what they do.

Ok my rant over. It didnt help i read this right after having to deal with a customer being shorted parts AGAIN!:

Nothing like taking the butt chewing for someone else's screwup, right...

[cvanbrunt]

Wonder how the company feels about paying your salary for time spent on something that could have been avoided? My boss would not have been happy with that and would have talked to someone to ensure that mistake didn't happen again.

Can you build a basic configuration that gets applied to all AP's automatically so that at least the most critical pieces are configured in the event one gets sent out incomplete?

They have the config files, thats why it only takes 5-10 minutes to complete. Each customer has their own configuration, some do not have config files, but this customer orders so many that they do have a file.

[Kdog]

At least you had time to log into TBH . Sounds like an oversight to me, maybe it was carelessness, maybe not. I deal with stuff like this all the time. Sometimes I am the one who created the original problem though.

[dustoffer]

Sounds to me like there needs to be some quality control checklist which is done for each shipment to make sure the I's are dotted and the T's crossed.

[cvanbrunt]

At least you had time to log into TBH . Sounds like an oversight to me, maybe it was carelessness, maybe not. I deal with stuff like this all the time. Sometimes I am the one who created the original problem though.

This is true. I wrote up a walk through to hopefully minimize my time on the phone to fix this. When I talked to the guy that put the order in, he said it wasn't programmed because they didn't ask for it to be when ordering. I got on his case pretty good and don't think it'll happen again.

[Toddcaster]

....https://pbs.twimg.com/media/B3OBIzPCMAEqlHD.jpg

[skeeter]

duuuuhhhhh!!! don't you know there is never enough time to do it right the first time? but there is always enough time and money to do it again!

[SFAbowhunter]

This reminds me of DR Horton when they were building my house. I noticed one weekend that the door guy didn't hang my doors correctly. About 90% wouldn't close at all. Asked the builder about it and he said yeah they hang them like that because he knew he would be back out before the end so he thought he would just fix them then. Well long story short they brought the guy out to "try" to fix them four more times. He ended up breaking one door frame from stretching it too much and put multiple bigger screws in the others to somewhat make them work. Then they told me it's a man made structure and it's not going to be perfect. If they would have done it right the first time we wouldn't have had any problems.