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**ajm2nac** · 04-13-2015, 03:11 PM

guess you really do get what you pay for.
although, ive been blessed to not have any issues with any of my bushnells, or moultries

**PHfactor** · 04-14-2015, 10:27 AM

Absolute worst I have ever seen is Wildgame Innovations. After continuously having issues, I sent the below email...and never received so much as a response. Needless to say, they will never get my business again and I will continue to urge my friends to do business with other companies.

To whom it may concern,

I wanted to inform you of the awful interaction history I have had with your company. Upon reading the interaction timeline, you may ask yourself why I am just writing this now - the reason is because I had forgotten to send this message out earlier and just saw my notes of this timeline written down in a notebook. I work in a very client facing role and felt that you had every right to receive this message (partly due to the fact that I feel something is still owed me but mostly because you are not going to grow as a company if such interactions can be stopped in the future) as, with every business, I know how important customer service, timeliness and following through on promised deliverables can be.

This all started in August of 2012 when I had not one but two, defective trail cameras that were each less than a year old. I called your customer service line to ask what I should do. I was told to ship them in for testing/replacement and I should get something back within a couple weeks. I followed through on my duty and the package was received on your end on Wednesday, August 8, 2012.

On Friday, August 24, 2012 I called your customer service line as I had neither heard nor seen anything from your company. Upon calling, I held for over 15 minutes. After explaining the scenario and giving details, I was told that they were busier than normal but that it would ship by the end of the following week. My patience is starting to get tested at this point due to not getting an answer to any of my questions and no firm date on when anything would be complete.

On Wednesday, September 12, 2012 I called your customer service line as I had still neither heard nor seen anything from your company. Upon calling, I held for over 18 minutes. After explaining everything in full detail once again, I was told that the item had not shipped yet. Justifiably upset I had asked why it didn't ship yet - no answer. I was told that the item was in the shipping queue but that there still wasn't any tracking number assigned. Furthermore, I was told that it would ship by that Friday…2 days later. Incredibly frustrated and growing increasingly impatient, I figured I could handle the 5 day wait (2 for queue and 3 days to get delivered).

On Friday, September 28 2012 I called your customer service line as I had still neither heard nor seen anything from your company. Upon calling, I held for over 24 minutes. After explaing what has become a saga at this point, I was told that it still hadn't even been shipped yet! At this point I was very upset and asked to speak with a manager. I was directed to Logan, informed him of the entire story, and requested three things:

1. That the package get shipped that day

2. That I get emailed the tracking number when they are shipped

3. That I get some sort of compensation for this unexcusable scenario and all of my wasted time.

Logan informed me that the package would certainly be going out that day and that he would follow up with me regarding the other two.

The good news - the package actually did ship that day. The bad news - Logan never even followed up with me.

Not only are your wait times ridiculous, I have wasted so much time explaining myself because I have essentially been lied to at least three different times by your staff members.

Thank you for your time, I look forward to your expedited response.

Sincerely,

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Examples of Great CS and IMO worst in Industry

Examples of Great CS and IMO worst in Industry

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