Elite bow problem update.

[Trouble]

About 3 weeks ago I posted a thread about the problem I had with my Elite GT500.
I wanted to give an update to those that expressed an interest in following along.

I called Elite and was instructed to return the bow to them with an RMA #. I did that and Elite has had possession of the bow for slightly over 2 weeks at this point.

At the 2 week mark I called customer service and left a message requesting a status update. I received a return call the same day instructing me to contact Tech Support at a different number. Last Friday morning I called and left a message at the Tech Support number and have not heard from them. I will follow up tomorrow and try to find out a status update.

I would think that I should have more info pretty soon. They were very friendly and helpful in my original conversation and I want to be sure they have sufficient time to determine how they want to resolve my problem.

[The Insurance Guy]

There are an increasing amount of bad post about elite here lately. I won't be buying one anytime soon

[Krivoman]

Not sure how the post above would point to bad service yet. they make a great product. Give them time. A lot of people wait ti after deer season to send in issues etc.. I am sure they will get it taken care of.

[SolocamShooter]

I'm currently goin through the same thing with my Pulse that I sent in. Not real thrilled...

[Trouble]

Krivo is 100% correct. This is NOT a bad service issue. I would think this is the time when they are busiest with issues that popped up during hunting season, just like all bow companies.
This is still in the waiting and watching phase.

[SolocamShooter]

Update on my bow I spoke with an Elite tech today that said he would have my bow finished and on it's way back tomorrow. Puts it at right about a two week turn around time. Can't complain bout that if it happens.

[Josh7099]

Update on my bow I spoke with an Elite tech today that said he would have my bow finished and on it's way back tomorrow. Puts it at right about a two week turn around time. Can't complain bout that if it happens.

Glad it looks like it's gonna work out for you. I had to send my bow in to Elite 3 weeks before season and they were backed up so I had a similar lead time as you did on your bow. It may seem like a long time but they fixed it at no cost to me and offered to overnight me a loaner bow if I didn't have mine back by the time I got ready to leave on my hunt. That's pretty good customer service if you ask me.

[Smart]

Update on my bow I spoke with an Elite tech today that said he would have my bow finished and on it's way back tomorrow. Puts it at right about a two week turn around time. Can't complain bout that if it happens.

Good to hear....

Some folks these days think they just gotta be put at the front of the line because THEY own something. Glad you guys including the OP are/were patient and got a nice turnaround...

[Cajun Blake]

Good to hear....

Some folks these days think they just gotta be put at the front of the line because THEY own something. Glad you guys including the OP are/were patient and got a nice turnaround...

x 2

[Electrican]

Glad it worked out!

[Trouble]

I am happy to hear about the satisfactory resolutions some of you have had.
I am still keeping a positive attitude. But, I left a message Friday with the Tech dept and never got a call back. Left another message this morning (Monday) and still no return call. They have had my bow in their possession for over 2 weeks. (They signed for delivery.)
I can be a lot more patient with a return call than when I am ignored.

[Drycreek3189]

Well, TROUBLE is your name ! Wish you well on your issue !

[Trouble]

I talked to a live body at Elite today. They said my bow was shipped back to me last Friday. I should see it in the next couple days. They have certainly stood behind their product. I guess they were too busy trying to give great service to slow down and make phone calls.

[Deers & Beers]

How is having to leave messages for people to call you back @ multiple numbers GOOD service?

[SaltwaterSlick]

How is having to leave messages for people to call you back @ multiple numbers GOOD service?

Yea, I'd have to say, If I treated my customers that way with my business, I'd be out of business pretty soon...
2 things I have concluded with this whole series of threads on this guy's failure...
1. Elite is NOT a manufacturer I'd care to have products from and,
2. This shop is NOT a shop I'd give my business too either...
To me a product is only as good as the companies behind it, and both failed miserably as far as I am concerned.