Ordered some wraps last week and they showed to be shipped out on Wednesday via USPS... Hadn't seen them as of last night so I emailed Onestringer to ask for tracking info.
They couldn't supply me tracking info, but upon further investigation I realized I didn't update my shipping address so these were delivered to my old address!
IInstead of just saying "tough luck", they are shipping me a whole new order free of charge for MY MISTAKE, no questions asked!
Its so refreshing to do business with someone who cares about the customer AFTER the transaction is done!
They couldn't supply me tracking info, but upon further investigation I realized I didn't update my shipping address so these were delivered to my old address!
IInstead of just saying "tough luck", they are shipping me a whole new order free of charge for MY MISTAKE, no questions asked!
Its so refreshing to do business with someone who cares about the customer AFTER the transaction is done!