Originally posted by thedosranchhand
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Their warranty service is amazing--here's my story about it. Had a brand new unit (On Time Elite model) and took it to the lease to install while the other one was in warranty. Took it out of the box, put the batteries in it and hit the test. It just about shook itself out of my hands. Spinner plate was really flopping around. When it stopped, I tried to wiggle the plate and it had a quarter inch of play each direction. Turned out the box had been dropped spinner plate down and the impact had forced the shaft back into the motor, destroying all the bearings, etc. Called OnTime, told them my situation and that I was at the lease for another 3 days and they said "No problem, send it in when you get home. We'll put a new one in the mail now." Well, this was a Monday--and when I got home on Thursday, what did I find waiting for me but a new one. Beat me home from the lease--that's why I like them myself.
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