Well its great light for sure. I bought mine at a gun show about a year ago. but on the first use of the wired switches they both broke.
Not to worried as I assumed warranty will stand behind it.
I have been dealing with it for 60 days now.
April I called the 877 number on site and no answer, left message.
1 week later emailed thru the contact up on the site - no reply
May I buy another light online (ya my fault at this point) and in comments I mention I need replacement parts for first one and I have tried to contact them.
No calls no reply, but charged my card.
1st week in June I start calling for update on order - no answer or response.
2nd week in June I make a comment on their FB page and it was deleted instantly - so someone is there right?
Finally get Shane on phone, no real reason for the delay. Says he would be happy to replace part but needs the old ones first. I pay $30 to fedex and its has been delivered.
Still no one answers phones, messages, or emails. Obviously a side gig and thats cool, but return calls if you cant pay someone to answer phones.
Today I post again on their FB, deleted in 5 min. But cant seem to call me or update me on order.
Long story short on service
Phones are not answered, emails are not replied, and messages are not returned.
The light was a gift and that is way overdue. Can someone recommend a light so I can follow up on the gift sooner than later?
Dont go all Dallas Dodge on them lol, fyi that's still in lawyers plates.
Not to worried as I assumed warranty will stand behind it.
I have been dealing with it for 60 days now.
April I called the 877 number on site and no answer, left message.
1 week later emailed thru the contact up on the site - no reply
May I buy another light online (ya my fault at this point) and in comments I mention I need replacement parts for first one and I have tried to contact them.
No calls no reply, but charged my card.
1st week in June I start calling for update on order - no answer or response.
2nd week in June I make a comment on their FB page and it was deleted instantly - so someone is there right?
Finally get Shane on phone, no real reason for the delay. Says he would be happy to replace part but needs the old ones first. I pay $30 to fedex and its has been delivered.
Still no one answers phones, messages, or emails. Obviously a side gig and thats cool, but return calls if you cant pay someone to answer phones.
Today I post again on their FB, deleted in 5 min. But cant seem to call me or update me on order.
Long story short on service
Phones are not answered, emails are not replied, and messages are not returned.
The light was a gift and that is way overdue. Can someone recommend a light so I can follow up on the gift sooner than later?
Dont go all Dallas Dodge on them lol, fyi that's still in lawyers plates.
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