Can someone give me somebody to talk too at Sears about a problem with a washer. I have had it worked on 3 times in the last 12 month since it was bought. The last time was today and it would no work has the repair man drove away. Called custermer sevice they said you have make another appiontment. This means taklng off work for the fourth time. Just tring to see if anyone has someone at sear I cantalk to that may be able to help me custermer relations is no help.
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I would get on their website and send them a nasty email about your problems. I had a problem with a 10" table saw when trying to order some replacement parts off their site and could not get them in. They could not tell me when they could get them in and I had them on order for over 3 months. Their site says "over 6 million parts in stock". I wrote and told them that this was false advertising. Got a call from a regional rep and ask what the problem was. Told her that I had broken some parts on my table saw and needed to get it fixed so I could use it. Useless without the parts. I told her that if I di not get the parts to fix that saw I was going to trash it and buy another brand and it would definitely not come from Sears and I would be through buying anything from Sears. She ask what she could do to keep me as a customer and I told her to let me turn this saw in and get a new one. Now way, but I told her she could do anything if she wanted too. Eventually she issued a credit for the broken saw I had and I went to our local store and got a brand new saw, same brand and style for $42. Either that or call the manager at the Sears where you bought the washer and complain. Don't back down, they don't like loosing customers especially in times likes these. -
pretty sure there is a lemon law somewhere that states if it goes to repair 3 times within manufactures warranty for the same issue it gets replaced.Comment
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