Its hard to find customer service now days...
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I have an old lock blade Buck from the 80's with a broken latch. How does the warranty work?Comment
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Dang man you are hard on knives. Don't think I've ever broke a blade off like that, much less 2. Good to hear about the warranty. I have a couple that need some TLC. Thanks for posting this up.Comment
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Originally posted by Uncle Doug View Post
From the website:
HOW TO SEND YOUR KNIFE IN FOR REPAIR:
Tell us who you are and what is wrong with your knife.
Let us know what you think is wrong with your knife. Include your name, address, phone number and email address.
Wrap your knife securely.
Before you ship your knife, please make sure you have cleaned it thoroughly, removing all traces of game remnance. Please put each cleaned knife in a sheath or wrap in cardboard to protect it during shipping. Pack it so the point will not cut through the packaging. You will get your sheath or cardboard back upon return.
Packing up your knife.
We prefer that you pack your knife in a box. A padded envelope may also work if the knife isn’t too heavy or bulky. Be sure to put packing around the knife so it sits securely in the package.
Shipping methods.
We recommend that you insure your package and send it by a certified receipt that can be tracked if necessary. This will help protect you against possibility of loss or damage to your knife. Note that knife loss, including shipping to and from the Buck factory, is not covered under warranty.
Please expect 4-6 weeks for replacement or repairs April – August and 6-8 weeks September – March.
Send your packaged knife to:
Buck Knives
Attn: Warranty Dept.
660 S. Lochsa St.
Post Falls, ID 83854
800 326-2825 - Option 2Comment
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