Bad experience with Able Ammo

[Greenheadless]

Just had a really bad experience with them.

Sent them an email on 6/16 to confirm stock and pricing on Kent's seeing I was going to be within a 100 miles of the area the following Monday. Got the response back confirming the pricing and said they had 10 cases in stock.

Fast-forward to Monday 6/23, got to the store and asked for 4 cases of the Kents I had inquired about. He told me they would be $15 more per case than he had quoted. Told him that was wrong, and that they confirmed a price via email just a week ago. He told me it was the 2.75" shells at that price, not the 3". I did not have interenet access, so I believed him.

Fast forward to today. Got home and looked in my emails and low and behold:

"Able Ammo Customer Service" <questions@ableammo.com> Add to Address
To: "Bryan Hendon" <********@yahoo.com>
Subject: RE: Kent Fasteel's
Date: Mon, 16 Jun 2008 09:05:06 -0500

We have about 10 cases left in our warehouse.

-----Original Message-----
From: Bryan Hendon [mailto:********@yahoo.com]
Sent: Sunday, June 15, 2008 11:54 PM
To: questions@ableammo.com
Subject: Kent Fasteel's

I was wondering you stock of the following per your website:
Kent Fasteel Shotgun Shells K123ST32 - 12 Ga, 3", 1 1/8 oz, 1560 fps, #1,BB,2, or 4, Per Case (10 Boxes, 250 Rds)
Stock # [K123ST32] $113.90

I am interested in the #4's.
Thanks,
Bryan Hendon

Called them on the phone and they claim that "all of a sudden they had a price increase". I asked him to at least honor the price I had confirmed before I made the trip all the way up there based on their email. He said he couldn't do that

Wouldn't be that big of a deal if I wouldn't have driven 100+ miles out of my way to go get this stuff, but I did. Reminds me of the the 'ol "one car in stock at that price" bait and switch routine if you ask me. Was the first and now the last I do business with these jokers!!!!!!!!

[Hunt NXS]

Wow, I'd send a letter to the highest authority in the company. You should get soemthing for your troubles..

[lglidewell]

I personally haven't ever bought anything from them and won't. I called them a couple times about a few rifles i was interested in. They were short with me and impolite, like i was putting them out just asking some questions about some guns they had. You would think folks would be polite, especially when your fixing to drop roughly $800 for a gun. I ended up going to Champions here in College Station and having them order my TC Pro Hunter
.300 Win Mag for $60 cheaper than AA!

[Live2Hunt]

Wow, I'd send a letter to the highest authority in the company. You should get soemthing for your troubles..

Ben, not everybody has the customer service level you guys do. Did I tell ya I still like the tri-pod?

[Greenheadless]

resolved.............

[Snakelover]

Wow, that's a golden opportunity Ables missed right there! One little secret about operating a business is that going the extra mile and making a great recovery after a mistake can actually gain a business MORE customer loyalty than if they hadn't made the mistake in the first place. Not that I would suggest TRYING to make mistakes or anything! :-) But a business should view every mistake as an opportunity to "wow" their customer with a great recovery.

[Greenheadless]

Issue was resolved quickly. They just called me to correct the problem, not me calling them again. Good job on their part. Shows that they do care for their customers.

[Stins]

That sucks! Sorry to hear it.

I dont personally know the owners but have friends that do and we get most of our shell's there.

[Smart]

They just called me to correct the problem, not me calling them again. Good job on their part. Shows that they do care for their customers.

They must keep an eye on the Texas Refuge.


Good to hear Able came through