Earlier this spring, I ran over my vortex binos with my golf cart. Entirely my fault, but Vortex was not worried about that.... Vortex's warranty response was great and I had my repaired bino's back in a little over a week. After using them a few times I noticed that the focus at distance was just not right. I called Mike Smith (Arrowsmith on TBH and a DFW Vortex dealer) and arranged for him to take a look at them. He agreed that something was just not right. With his help and the great folks at Vortex Optics, I picked up a brand new pair of Vortex Diamondback binos from Mike today. No cost to me what so ever.
Thanks Mike and Vortex for the great customer service.
Thanks Mike and Vortex for the great customer service.

Comment