great customer service -- SKB Cases

[SPUD]

My wife bought me a double bow case back in 2006 for my birthday. I always had a little trouble with the case sealing all the way around. I never traveled with it much so I just accepted it as is back then

Well..over the years it just seemed to get worse. So this last trip to KS most everything got wet inside the case. I finally had enough and decided to give SKB a call about it to see what they can do.

Found out I have an Unconditional Lifetime Warranty on this case. I knew about the $1500 insurance plan with it but not the warranty.

Was given a RA# and Fedex picked it up the next day to return to SKB. I just unboxed my brand new replacement case! No questions asked! And SKB paid shipping BOTH on return and new case!!

[rladner]

Yep, good deal there. Great cases. Won't own anything else. No reason to with their quality and the way they stand behind their product.

[Stretchastring]

Very cool, i love my skb

[Fregia22]

Well that good to know... My SKB case seems to be coming unglued in the inside. Wonder if they will cover that?

[mojorider]

Good to hear...I'm in the market for a new case. SKB is now at the top of the list

[TeXXaN]

Mine came unglued also!

[bboswell]

Great to know. My SKB has never sealed.

[SPUD]

Great to know. My SKB has never sealed.

SKB Cases
800-654-5992

Option #2 for Warranty

[Fishndude]

Great thread. Thanks!

[docmay]

They are great to deal with. I had a double case for 8-9 years. I traveled all over with it. The plastic started pulling away from the aluminum frame. I called skb to see if it could be fixed. They told me to send it in. Got a brand new case within days. I thought that was above and beyond. I figured they would just rivet the plastic back on.

[stryker93]

That's much better customer service than I got. I have the parallel limb bow case. Its a $200+ case. If it barely drizzles, it gets water in it. I was told by their customer service that the case was weather resistant not waterproof and that there was nothing they would do. I will never buy another skb.

[Fregia22]

Thx for the info...

[Z7_Matt]

My $100 case is coming unglued as well. Have to see if it has a warranty as well.

[Bowhunter1994]

Best cases out there!!!!! My favorite
I had issues with my first case not sealing all the way, I sent it in and had a new one with a week or two.