Brute Customer Service

[musthunt]

I broke a latch on my 75 Qt Brute cooler. Emailed them and offered to buy a new latch. Had a response within the hour saying no way would I pay for the latch. A couple of days later two new latches arrived in the mail. Brutes and their customer service are awesome!

[ipanic2]

Same happened with my 50Qt. Called and had a new latch in my hand in a few days

[gatorgar]

They are good, sent them a hero pic with a big catfish on mine and they noticed my latch was missing. Had one in my hands a few days later, without me even asking for one.

[Daniel75]

Quality company.

[Outback77]

More companies should do business like that

[savin yours]

Awesome, hope I never have to find out.

[Bison Coolers]

We experienced some inconsistencies with our latch production over the past 6 months. We test all latches to 70 pounds of pressure with a typical breaking point around 170 pounds. Occasionally, they would break too easy and we'd have to send replacements.

We're excited to say we've changed to a new manufacturing process that's made them even tougher than before. They'll have a better consistency and a higher breaking point.

Jeremy

[flufster]

My kids WERE bad about leaving my latches unlatched and then I think someone caught it walking by since they kinda stick out and are in a vulnerable state. I called and they had me just run by their shop in Keller and pick up a new latch since I needed it the next weekend for a family trip. Very cool company and still really happy with my old school Brute

[rubydog]

Nice...

[RAGUIRREJR]

Brute CS is top notch!!!

[Marine1]

Brute CS is top notch!!!

agreed!!!

[mojorider]

Good to know.....so far, haven't had a single problem with my 75 or 50!