ATT Customer Service

[SouthTX1911]

Had some billing issues because of a new service contract at new house and not knowing how it all worked along with mail issues. Contacted customer service through online chat early last week and worked out a paymet plan so that service would not be interupted. Service was suspended this morning. Contact again. Service rep said sorry for the inconvenience service back on, plan in tact but please call the 800 number for a confirmation number. Called and was immediately informed that those reps had absolutely no authority to set up payment plans or turn service back on. ????!!!!! I must call every time there is an issue. Why in the world would they say everything is taken care of, no problem, service back on, plan set up, etc when they have NO way of doing ANY of those things??!!! What that heck is the online chat for if they cant do anything and give false information?

Rant over.

[tgil]

Two words, "off shore"!

[Possum Fat]

They will tell you ANYTHING in order to have you happy when you get off the phone or chat with them. It don't matter what the billing, installers or management people think.. The salespeople on the phone will agree to anything in order to have your contract. I just went thru a similar situation with AT&T and Dish Network.

[mikemorvan]

I just got off the phone w/ AT&T a few minutes re: service at my dads house. One of the most frustrating experiences i've had in quite some time.

[rladner]

many times in companies this size the left hand doesn't know what the right hand is doing.

[cosmiccowboy]

The few times I have had problems with my ATT internet service they were very professional and resolved the issues promptly.

[SouthTX1911]

They are always very professional and courteous. I just feel like they have no brains. Just like stated above "the left hand doesnt know what the right is doing". Cant even tell you how many time for our business account I have had to call 20 times in a day and get different answers every time and get transfered all over the globe. And that's calling the exact same number every single time.